GP receptionist training survey

Sobus is working with Health Education North West London and Hammersmith and Fulham GP Federation to get the views of local patients on how the reception service can be improved through training. Please take 3 minutes to complete the survey. 

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* 1. What do you like about the reception service at your GP practice in H&F?

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* 2. Please rate your experience of GP reception services at the practice in H&F in terms of training required in the following areas:

  No training required Some training required Lots of training required
Introduces themselves clearly
Looks up and smiles
Understands what you are asking
Completes the task correctly
Demonstrates empathy
Ensures confidentiality is maintained
Provides support when patient is unsure what they have to do
Offers information and advice on other services that might help

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* 3. What services do you use from the reception at your GP practice? Tick all that apply

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* 4. Do you think that any of the areas in question 3 could be made simpler or quicker to use?

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* 5. What do you think could be improved about the reception service at your practice and what training would help with those improvements?

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* 6. Are there times when you have gone to A&E to get your health problem seen rather than go to your GP?

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* 7. Have you seen or do you know about the Stay Well guide which provides tips on how to stay well and use the different NHS services?

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* 8. How strongly do you feel that GP reception and health services need to change to meet the needs of patients?

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* 9. What is the best way to inform you about changes to your practice reception and health services?

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* 10. What is the best way to support you to use those new GP reception and health services?

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* 11. Do you have any other comments about GP reception training?

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* 12. Are you male or female?

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* 13. What is your age?

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* 14. Do you consider yourself to have a disability?

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* 15. What is your ethnicity? (Please select all that apply.)

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