Operational / Field Support

As we prepare our new business plan and support strategy it is vitally important that we receive feedback from our franchisees to ensure that you get the right level of support to help you grow your business. As you know, the Operations teams from all brands have now come together to form one central PEG Operations team.

The deadline is August 2nd.

Questions:

We use the weekly newsletter as a fundamental part of our communication and education for franchisees. Therefore we would like your feedback on:

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* 1. Do you set aside time in your diary every week to read all articles?

Yes

If no, why not?

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* 2. Have the news articles in the past 12 months inspired you and helped you to improve your business?

Yes

If no, why not?

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* 3. What do you think about the volume of articles each week?

Too many

Just right

Not enough – please state?

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* 4. What do you think about the content?

Great

Not relevant

Any suggestions for improvement?

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* 5. For newsletters and weekly updates would you prefer:

Keep them as they are

One newsletter per department (e.g. Operations, Marketing, Skills & Compliance)

Daily news

Other – please state

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* 6. Do you share the news articles with your staff and implement the ideas / reccomendations to improve your business?

Yes

If not, why not?

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* 7. Do you find it easy to find information from previous newsletters?

Yes

No (If no, what are your recommendations for improvements?)

Never tried (please tell us why)

If no, what are your recommendations for improvements? If never tried, please tell us why?

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* 8. Do you prefer written articles / Video updates / mix of the two?

Written

Video

Mix of the two