New Booking Procedure Introduced in August 2016

Thanks for getting this far!

Background:  We had a few pieces of constructive feedback - and a few problems with guests not being able to find the house - and/or the keys.  This could have been disastrous, of course, so we were worried and decided to make things better.

So we've introduced a few changes to the booking procedure - regardless of how you booked.  We've aimed to make sure that you cannot miss receiving - and reading - all the important instructions that you'll need to enjoy your stay.

Hopefuly, we've make it quick and straightforward for all.  Let us know what you think please.

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* 1. Did you know that we had sent you a set of 'Key Instructions'

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* 2. Did you know that we had sent you a 'Welcome Letter' which includes a 'Booking Schedule' making you aware of all the Key Facts such as; dates, numbers and any outstanding balance?

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* 3. If you wanted to, would you know where to find our Terms and Conditions?

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* 4. How difficult did you find the new 'Booking Confirmation' stage?

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* 5. How long did it take you to complete the 'Booking Confirmation' form?

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* 6. Do you think you can find your way to the house and the keys now, even if you are unable to get hold of the owners on the day of arrival?

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* 7. Do you have any other comments on this new 'Booking Confirmation' procedure please?

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