COVID-19 and Insurers: Is it business as usual or business badly disrupted?

Thank you for taking part in this global survey targeted at insurance business decision makers and technology experts - it is anonymous and takes less than five minutes to complete.

We are exploring how insurance businesses are reacting to the current challenges we all face, and what lessons the industry could learn.

There is the option to add comments and thoughts after every question, and we encourage you to let it all out! We hope to hold a mirror up to the market and provide truly helpful and constructive feedback and opportunities for learning as we progress as an industry.

Don't forget to provide your email address at the end of the survey if you'd like to be sent a free copy of the results report.

Question Title

* 1. Please choose one of the two descriptions that best fits your job role:

C Suite / executive

IT /Business support

Other (please specify)

Question Title

* 2. Prior to the pandemic, how were you predominantly running your core insurance platform?

On-Premise (mainframes, servers)

Cloud hosted solution

SaaS solution

Other (please specify)

Question Title

* 3. "Our core systems were preventing the organisation from providing employees with flexible remote working arrangements.”

To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

Comments

Question Title

* 4. “We have a technical foundation that means we spend the majority of our IT budget keeping the lights on. Trying to mend or enhance this IT system is not going to solve our future problems.”

To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

Comments

Question Title

* 5. “I’m confident that our core systems can support long-term remote working arrangements.”

To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

Comments

Question Title

* 6. To what degree do you see the recent challenges of adapting to fully remote work impacting your company’s IT strategy?

Substantially – we’ve seen where our IT weaknesses lie and we’re taking immediate steps

Somewhat – We’ve had some challenges and we’re thinking more strategically

Very little – we were able to adjust to the “new normal” quite quickly

Comments

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* 7. Who’s experience are you most concerned about in a virtual environment? Please rank from 1-4 (1 = top priority)

Question Title

* 8. How would you like things to change from the existing arrangements?

A decentralised working environment not reliant on offices

A flexible approach to work supported by technology

Business as usual, no change

Comments

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* 9. If you had the ultimate say on where additional IT spend should be made, where would this be?

Central company administration platform updates

A move to SaaS for all core systems

Investing in data and analytics infrastructure

Digitalising the end to end insurance process

Comments

Question Title

* 10. When the current global challenges have subsided, which of these topics are the most important to your IT strategy in your view? Please rank from 1-7 (1 = top priority)

COVID-19 and Insurers: Is it business as usual or business badly disrupted?

Question Title

* 1. Please choose one of the two descriptions that best fits your job role:

Question Title

* 2. Prior to the pandemic, how were you predominantly running your core insurance platform?

Question Title

* 3. "Our core systems were preventing the organisation from providing employees with flexible remote working arrangements.”

To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

Question Title

Question Title

* 5. “I’m confident that our core systems can support long-term remote working arrangements.”

To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

Question Title

* 6. To what degree do you see the recent challenges of adapting to fully remote work impacting your company’s IT strategy?

Question Title

* 7. Who’s experience are you most concerned about in a virtual environment? Please rank from 1-4 (1 = top priority)

Question Title

* 8. How would you like things to change from the existing arrangements?

Question Title

* 9. If you had the ultimate say on where additional IT spend should be made, where would this be?

Question Title

* 10. When the current global challenges have subsided, which of these topics are the most important to your IT strategy in your view? Please rank from 1-7 (1 = top priority)

Question Title

* 11. What is the key technology lesson you’d like to see the insurance industry learn and implement as a result of the pandemic crisis?

Question Title

* 12. Would you like a copy of the survey? Please add your email address here (NB this survey is anonymous and your details will never be made public)

COVID-19 and Insurers: Is it business as usual or business badly disrupted?

Question Title

* 1. Please choose one of the two descriptions that best fits your job role:

Question Title

* 2. Prior to the pandemic, how were you predominantly running your core insurance platform?

Question Title

* 3. "Our core systems were preventing the organisation from providing employees with flexible remote working arrangements.” To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

Question Title

Question Title

* 5. “I’m confident that our core systems can support long-term remote working arrangements.” To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

Question Title

* 6. To what degree do you see the recent challenges of adapting to fully remote work impacting your company’s IT strategy?

Question Title

* 7. Who’s experience are you most concerned about in a virtual environment? Please rank from 1-4 (1 = top priority)

Question Title

* 8. How would you like things to change from the existing arrangements?

Question Title

* 9. If you had the ultimate say on where additional IT spend should be made, where would this be?

Question Title

* 10. When the current global challenges have subsided, which of these topics are the most important to your IT strategy in your view? Please rank from 1-7 (1 = top priority)

Question Title

* 11. What is the key technology lesson you’d like to see the insurance industry learn and implement as a result of the pandemic crisis?

Question Title

* 12. Would you like a copy of the survey? Please add your email address here (NB this survey is anonymous and your details will never be made public)

* 3. "Our core systems were preventing the organisation from providing employees with flexible remote working arrangements.”

To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).

* 5. “I’m confident that our core systems can support long-term remote working arrangements.”

To what extent would you agree or disagree with this statement? (One star = strongly disagree, 10 stars = strongly agree).