Consumers International World Congress 2015 participant feedback

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* Please tell us your name:

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* Please tell us the name of the organisation you represented at World Congress:

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* How would you rate the pre-event information provided to you:

	Poor	Adequate	Good	Very good	No opinion
Through CI email alerts?	Through CI email alerts? Poor	Through CI email alerts? Adequate	Through CI email alerts? Good	Through CI email alerts? Very good	Through CI email alerts? No opinion
Through the CI website?	Through the CI website? Poor	Through the CI website? Adequate	Through the CI website? Good	Through the CI website? Very good	Through the CI website? No opinion
By CI staff?	By CI staff? Poor	By CI staff? Adequate	By CI staff? Good	By CI staff? Very good	By CI staff? No opinion

Any additional comments?

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* Do you agree with the following statements?

	Totally agree	Agree	Neither agree nor disagree	Disagree	Totally disagree
The right amount of information was provided at the right time.	The right amount of information was provided at the right time. Totally agree	The right amount of information was provided at the right time. Agree	The right amount of information was provided at the right time. Neither agree nor disagree	The right amount of information was provided at the right time. Disagree	The right amount of information was provided at the right time. Totally disagree
Registering through the CI website was easy.	Registering through the CI website was easy. Totally agree	Registering through the CI website was easy. Agree	Registering through the CI website was easy. Neither agree nor disagree	Registering through the CI website was easy. Disagree	Registering through the CI website was easy. Totally disagree
The programme reflected well the concerns of world consumers.	The programme reflected well the concerns of world consumers. Totally agree	The programme reflected well the concerns of world consumers. Agree	The programme reflected well the concerns of world consumers. Neither agree nor disagree	The programme reflected well the concerns of world consumers. Disagree	The programme reflected well the concerns of world consumers. Totally disagree
CI should/could have done more to promote the event.	CI should/could have done more to promote the event. Totally agree	CI should/could have done more to promote the event. Agree	CI should/could have done more to promote the event. Neither agree nor disagree	CI should/could have done more to promote the event. Disagree	CI should/could have done more to promote the event. Totally disagree
The amount of Congress information available in French, Spanish, English or Portuguese was adequate.	The amount of Congress information available in French, Spanish, English or Portuguese was adequate. Totally agree	The amount of Congress information available in French, Spanish, English or Portuguese was adequate. Agree	The amount of Congress information available in French, Spanish, English or Portuguese was adequate. Neither agree nor disagree	The amount of Congress information available in French, Spanish, English or Portuguese was adequate. Disagree	The amount of Congress information available in French, Spanish, English or Portuguese was adequate. Totally disagree

Any additional comments?

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* How would you rate these aspects of the Congress?

	Poor	Adequate	Good	Very good	No opinion
On-site registration.	On-site registration. Poor	On-site registration. Adequate	On-site registration. Good	On-site registration. Very good	On-site registration. No opinion
Interpretation during sessions.	Interpretation during sessions. Poor	Interpretation during sessions. Adequate	Interpretation during sessions. Good	Interpretation during sessions. Very good	Interpretation during sessions. No opinion
The conference venue.	The conference venue. Poor	The conference venue. Adequate	The conference venue. Good	The conference venue. Very good	The conference venue. No opinion
Space to showcase member materials.	Space to showcase member materials. Poor	Space to showcase member materials. Adequate	Space to showcase member materials. Good	Space to showcase member materials. Very good	Space to showcase member materials. No opinion
Food and beverages.	Food and beverages. Poor	Food and beverages. Adequate	Food and beverages. Good	Food and beverages. Very good	Food and beverages. No opinion
Schedule of events.	Schedule of events. Poor	Schedule of events. Adequate	Schedule of events. Good	Schedule of events. Very good	Schedule of events. No opinion
Social functions.	Social functions. Poor	Social functions. Adequate	Social functions. Good	Social functions. Very good	Social functions. No opinion
CI staff assistance.	CI staff assistance. Poor	CI staff assistance. Adequate	CI staff assistance. Good	CI staff assistance. Very good	CI staff assistance. No opinion
Your hotel.	Your hotel. Poor	Your hotel. Adequate	Your hotel. Good	Your hotel. Very good	Your hotel. No opinion
Transportation.	Transportation. Poor	Transportation. Adequate	Transportation. Good	Transportation. Very good	Transportation. No opinion
CI stand.	CI stand. Poor	CI stand. Adequate	CI stand. Good	CI stand. Very good	CI stand. No opinion

Any additional comments?

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* Select the Congress sessions you attended, and using a scale from 1 to 5 (5 being the best), please tell us how you would rate the following statements for each of the Congress sessions you attended:

	Speakers were of high quality	The content matched my expectations	Issues were covered in-depth
Keynote speech from CI Director General Amanda Long	Keynote speech from CI Director General Amanda Long Speakers were of high quality menu	Keynote speech from CI Director General Amanda Long The content matched my expectations menu	Keynote speech from CI Director General Amanda Long Issues were covered in-depth menu
Opportunities and challenges for consumers in a fast changing world	Opportunities and challenges for consumers in a fast changing world Speakers were of high quality menu	Opportunities and challenges for consumers in a fast changing world The content matched my expectations menu	Opportunities and challenges for consumers in a fast changing world Issues were covered in-depth menu
Delivering positive change – bringing alive the newly revised United Nations Guidelines for Consumer Protection	Delivering positive change – bringing alive the newly revised United Nations Guidelines for Consumer Protection Speakers were of high quality menu	Delivering positive change – bringing alive the newly revised United Nations Guidelines for Consumer Protection The content matched my expectations menu	Delivering positive change – bringing alive the newly revised United Nations Guidelines for Consumer Protection Issues were covered in-depth menu
A People’s Charter for the Internet - launching a global partnership between World Wide Web Foundation and Consumers International	A People’s Charter for the Internet - launching a global partnership between World Wide Web Foundation and Consumers International Speakers were of high quality menu	A People’s Charter for the Internet - launching a global partnership between World Wide Web Foundation and Consumers International The content matched my expectations menu	A People’s Charter for the Internet - launching a global partnership between World Wide Web Foundation and Consumers International Issues were covered in-depth menu
Going mainstream – delivering relevance for modern consumers, Marta Tellado	Going mainstream – delivering relevance for modern consumers, Marta Tellado Speakers were of high quality menu	Going mainstream – delivering relevance for modern consumers, Marta Tellado The content matched my expectations menu	Going mainstream – delivering relevance for modern consumers, Marta Tellado Issues were covered in-depth menu
Working together to deliver positive impact for consumers in global markets	Working together to deliver positive impact for consumers in global markets Speakers were of high quality menu	Working together to deliver positive impact for consumers in global markets The content matched my expectations menu	Working together to deliver positive impact for consumers in global markets Issues were covered in-depth menu
New ways to reach out and gain support to deliver change, Bart Combee	New ways to reach out and gain support to deliver change, Bart Combee Speakers were of high quality menu	New ways to reach out and gain support to deliver change, Bart Combee The content matched my expectations menu	New ways to reach out and gain support to deliver change, Bart Combee Issues were covered in-depth menu
How building brand can drive consumer trust and engagement: global consumer trends, Eric Whan	How building brand can drive consumer trust and engagement: global consumer trends, Eric Whan Speakers were of high quality menu	How building brand can drive consumer trust and engagement: global consumer trends, Eric Whan The content matched my expectations menu	How building brand can drive consumer trust and engagement: global consumer trends, Eric Whan Issues were covered in-depth menu
Testing the future: will user-generated reviews and feedback become the new product testing?	Testing the future: will user-generated reviews and feedback become the new product testing? Speakers were of high quality menu	Testing the future: will user-generated reviews and feedback become the new product testing? The content matched my expectations menu	Testing the future: will user-generated reviews and feedback become the new product testing? Issues were covered in-depth menu
Insight from inside government	Insight from inside government Speakers were of high quality menu	Insight from inside government The content matched my expectations menu	Insight from inside government Issues were covered in-depth menu
Seminars – innovating and engaging to deliver better value for consumers	Seminars – innovating and engaging to deliver better value for consumers Speakers were of high quality menu	Seminars – innovating and engaging to deliver better value for consumers The content matched my expectations menu	Seminars – innovating and engaging to deliver better value for consumers Issues were covered in-depth menu
Seminars – success stories from Consumers International Members	Seminars – success stories from Consumers International Members Speakers were of high quality menu	Seminars – success stories from Consumers International Members The content matched my expectations menu	Seminars – success stories from Consumers International Members Issues were covered in-depth menu
Seminars – common consumer issues and collective action	Seminars – common consumer issues and collective action Speakers were of high quality menu	Seminars – common consumer issues and collective action The content matched my expectations menu	Seminars – common consumer issues and collective action Issues were covered in-depth menu
Customer power in a digital world, Doc Searls	Customer power in a digital world, Doc Searls Speakers were of high quality menu	Customer power in a digital world, Doc Searls The content matched my expectations menu	Customer power in a digital world, Doc Searls Issues were covered in-depth menu
Congress close	Congress close Speakers were of high quality menu	Congress close The content matched my expectations menu	Congress close Issues were covered in-depth menu
Regional information exchange	Regional information exchange Speakers were of high quality menu	Regional information exchange The content matched my expectations menu	Regional information exchange Issues were covered in-depth menu

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* If you attended any side events please specify which one(s) and say if you agree or disagree with the following statements:

	Totally agree	Agree	Neither agree nor disagree	Disagree	Totally disagree
Issues were covered in-depth.	Issues were covered in-depth. Totally agree	Issues were covered in-depth. Agree	Issues were covered in-depth. Neither agree nor disagree	Issues were covered in-depth. Disagree	Issues were covered in-depth. Totally disagree
Speakers were of high quality.	Speakers were of high quality. Totally agree	Speakers were of high quality. Agree	Speakers were of high quality. Neither agree nor disagree	Speakers were of high quality. Disagree	Speakers were of high quality. Totally disagree
The content matched my expectations.	The content matched my expectations. Totally agree	The content matched my expectations. Agree	The content matched my expectations. Neither agree nor disagree	The content matched my expectations. Disagree	The content matched my expectations. Totally disagree
I wish there were more side events organised by delegates.	I wish there were more side events organised by delegates. Totally agree	I wish there were more side events organised by delegates. Agree	I wish there were more side events organised by delegates. Neither agree nor disagree	I wish there were more side events organised by delegates. Disagree	I wish there were more side events organised by delegates. Totally disagree

Name of side event(s):

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* Networking opportunity/relationship-building: tell us to what extent you agree or disagree with the following statements about the networking aspect of the Congress:

	Totally agree	Agree	Neither agree nor disagree	Disagree	Totally disagree
Congress has enabled my organisation to make contacts with other organisations outside my country.	Congress has enabled my organisation to make contacts with other organisations outside my country. Totally agree	Congress has enabled my organisation to make contacts with other organisations outside my country. Agree	Congress has enabled my organisation to make contacts with other organisations outside my country. Neither agree nor disagree	Congress has enabled my organisation to make contacts with other organisations outside my country. Disagree	Congress has enabled my organisation to make contacts with other organisations outside my country. Totally disagree
I have made valuable contacts with government representatives.	I have made valuable contacts with government representatives. Totally agree	I have made valuable contacts with government representatives. Agree	I have made valuable contacts with government representatives. Neither agree nor disagree	I have made valuable contacts with government representatives. Disagree	I have made valuable contacts with government representatives. Totally disagree
There were a sufficient amount of participants from outside of the consumer movement.	There were a sufficient amount of participants from outside of the consumer movement. Totally agree	There were a sufficient amount of participants from outside of the consumer movement. Agree	There were a sufficient amount of participants from outside of the consumer movement. Neither agree nor disagree	There were a sufficient amount of participants from outside of the consumer movement. Disagree	There were a sufficient amount of participants from outside of the consumer movement. Totally disagree
I found CI 20th World Congress an inspiring event.	I found CI 20th World Congress an inspiring event. Totally agree	I found CI 20th World Congress an inspiring event. Agree	I found CI 20th World Congress an inspiring event. Neither agree nor disagree	I found CI 20th World Congress an inspiring event. Disagree	I found CI 20th World Congress an inspiring event. Totally disagree
I found participating in CI 20th World Congress a valuable experience.	I found participating in CI 20th World Congress a valuable experience. Totally agree	I found participating in CI 20th World Congress a valuable experience. Agree	I found participating in CI 20th World Congress a valuable experience. Neither agree nor disagree	I found participating in CI 20th World Congress a valuable experience. Disagree	I found participating in CI 20th World Congress a valuable experience. Totally disagree

Any additional comments?

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* If you are a full CI member, please tell us to what extent you agree or disagree with the following statements about the General Assembly (GA):

	Totally agree	Agree	Neither agree nor disagree	Disagree	Totally disagree
The information received about the GA was appropriate.	The information received about the GA was appropriate. Totally agree	The information received about the GA was appropriate. Agree	The information received about the GA was appropriate. Neither agree nor disagree	The information received about the GA was appropriate. Disagree	The information received about the GA was appropriate. Totally disagree
The nomination process and the elections were transparent.	The nomination process and the elections were transparent. Totally agree	The nomination process and the elections were transparent. Agree	The nomination process and the elections were transparent. Neither agree nor disagree	The nomination process and the elections were transparent. Disagree	The nomination process and the elections were transparent. Totally disagree
The GA was well-organised.	The GA was well-organised. Totally agree	The GA was well-organised. Agree	The GA was well-organised. Neither agree nor disagree	The GA was well-organised. Disagree	The GA was well-organised. Totally disagree

Any additional comments?

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* Overall, were you satisfied with this event, dissatisfied with this event, or neither satisfied nor dissatisfied?

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* What would you like to see more of at the next World Congress?

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* Please write below if you have any comments on other aspects of this World Congress: