ERIC Helpline Feedback

Your feedback is vital for us to ensure our service to continues to provide families with the right help and support. ERIC is reliant on voluntary donations to keep the helpline running. Your experiences will enable us to demonstrate our impact. Thank you for your time.

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* 1. What is the age of the child you called about?

0-5

6-11

12-19

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* 2. How did the Helpline support you?

I rang the Helpline and spoke to an advisor

I contacted the Helpline via the website and a Helpline advisor called me back on the telephone

I contacted the Helpline via the website and a Helpline advisor emailed me

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* 3. Overall how would you rate your experience of contacting the ERIC Helpline team?

Excellent

Good

Not Helpful

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* 4. Did we understand your needs well?

Yes

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* 5. What difference has talking to us made for you? Please tick all the boxes that apply.

I understand more about the problem that I called about

I feel more supported

I now have a plan for tackling the problem

I know where to go for more help and information

I now understand we are not the only family going through this

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* 6. What action will you be taking after your contact with us?

Make an appointment with a health care professional e.g. GP/School nurse

Access resources on the ERIC website

Talk to my child's school/nursery

Support my child to follow an effective toileting routine

Encourage my child to drink plenty of water based fluids

Other (please specify)

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* 7. Would you recommend the Helpline to others?

Yes

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* 8. Please share any additional comments or suggestions about ERIC's services. We may use your comments anonymously in marketing or fundraising communications.

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* 9. Contact Details

Name

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* 10. What is your age?

Under 25 years

26-35 years

36-50 years

51 and over

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* 11. How would you describe your gender?

Male

Female

If you would prefer to use your own term please provide it here

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* 12. What is your ethnicity?

White (British or Irish)

White (other)

Asian or Asian British

Black or Black British

Mixed

Other ethnic group

Thank you for taking the time to give us your feedback. We really appreciate it.