Are you satisfied with the service you have received?

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* 1. Are you satisfied with the service you have received?

Was the service from the advisor polite and welcoming

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* 2. Was the service from the advisor polite and welcoming

Did the advisor give you information that was easy to understand?

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* 3. Did the advisor give you information that was easy to understand?

Are you satisfied with the professional knowledge and competency of the advisor?

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* 4. Are you satisfied with the professional knowledge and competency of the advisor?

How well did the advisor keep you up-to-date with the progress of your query?

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* 5. How well did the advisor keep you up-to-date with the progress of your query?

Did the Advisor resolve your query?

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* 6. Did the Advisor resolve your query?

What do you think would have happened without CAIA’s advisory service? Please explain more

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* 7. What do you think would have happened without CAIA’s advisory service? Please explain more

Do you feel more knowledgeable, confident, less stressed and better able to cope with your problems now?

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* 8. Do you feel more knowledgeable, confident, less stressed and better able to cope with your problems now?

Would you recommend others to use CAIA's Advisory service?

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* 9. Would you recommend others to use CAIA's Advisory service?

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below. (Optional)

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* 10. Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below. (Optional)

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