CAIA Advisory Service Feedback Questionnaire 2020/21 Question Title * 1. Are you satisfied with the service you have received? Yes No Could you explain more Question Title * 2. Was the service from the advisor polite and welcoming yes no Question Title * 3. Did the advisor give you information that was easy to understand? yes no Question Title * 4. Are you satisfied with the professional knowledge and competency of the advisor? Yes No Question Title * 5. How well did the advisor keep you up-to-date with the progress of your query? Very well Fairly well Poor Question Title * 6. Did the Advisor resolve your query? Yes No Ongoing Could you please explain more Question Title * 7. What do you think would have happened without CAIA’s advisory service? Please explain more Question Title * 8. Do you feel more knowledgeable, confident, less stressed and better able to cope with your problems now? Yes No Question Title * 9. Would you recommend others to use CAIA's Advisory service? Yes No Do you have any further needs that we can address, or comments and suggestions to improve CAIA’s Advisory services? Question Title * 10. Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below. (Optional) Name Done