1. Find Out How Your Contact Centre Compares

 
20% of survey complete.
Are You Delivering Exceptional Customer Service?

By taking the time to answer a series of simple questions, you will help us to put together a ground-breaking report, which you will later receive exclusive early access to.

Tell us what your contact centre is doing to deliver exceptional customer service for your chance to win a Google Nest Hub Max Hands-Free Smart Home Controller.

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* 1. In Your Contact Centre, How Have Handling Times Changed In the Last 12 Months, on the Voice Channel?

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* 2. In Your Contact Centre, How Have Contact Volumes Changed In the Last 12 Months?

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* 3. What Is Your Mix of Contact Channels?

Please indicate the percentage using a whole number. (% answers need to add up to 100%)

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* 4. On a Scale of 1 - 5, How Accurate Is the Information Within Your Knowledge Base?

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* 5. Is Your Contact Centre Integrated With Your CRM Platform to Provide Insights on Customer Interactions?

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* 6. If There Was One Thing That You Could Change In Your Contact Centre, to Deliver Improved Customer Service, What Would It Be?

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