1. Find out how your Contact Centre compares

 
17% of survey complete.
Are You Delivering Exceptional Customer Service?

By taking the time to answer a series of simple questions, you will help us to put together a ground-breaking report, which you will later receive exclusive early access to.

Tell us what your contact centre is doing to deliver exceptional customer service for your chance to win a Nespresso Lattissima Touch Coffee Machine with 300 Nespresso Coffee Pods

Question Title

* 1. How often do you review and update your processes?

Question Title

* 2. What is you service level (SLA) for voice?

Question Title

* 3. What is you service level (SLA) for email?

Question Title

* 4. What is you service level (SLA) for live chat?

Question Title

* 5. What is you service level (SLA) for social media?

Question Title

* 6. When did you last update your technology?

  In the last 6 months In the last 12 months In the last 2-3 years Over 3 years ago Don’t know
ACD / Call Routing
Call Back from Queue Solution
Call Recording
Call Scripting
Desktop Software
Headsets
IVR
Knowledge Base
Omnichannel
Performance Management / Quality Monitoring
Predictive Dialler
Process Automation
Speech Analytics
Voice Biometrics
Voice of the Customer / Customer Survey
Wallboards
WFM Software

Question Title

* 7. What key changes does your contact centre need to make in order to deliver exceptional customer service?

T