Welcome to this important survey. Your answers will help the contact centre industry grow more talent in customer emotion management.

If you leave me your email I’ll send you the full results and also invite you to one of the road shows I’m facilitating to explore the findings and start sourcing industry best practice.  

I’ve also produced an Emotive CX e-book you can request after the survey which is my contribution to what I intend becomes an industry debate.

Estimated time to complete the survey is 5 minutes. Just about the same time to finish off your favourite cuppa!

So in anticipation, thank you. I look forward to reading your contribution and hopefully persuade you to join me on this latest  journey.  

Warm Regards

Martin Hill-Wilson
 
 

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