MARINA: DRY SAILING Feedback Form 2019 Survey

Here at Shepards Marina we are always looking for ways to improve our Dry Sailing services and facilities and would much appreciate your feedback and comments on Dry Sailing at Shepards. Thank you.

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* 1. Contact and vessel information

Contact name

Vessel name

Phone

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* 2. Please tell us about our Dry Sailing team staff:

	Yes	No
Yard staff are professional	Yard staff are professional Yes	Yard staff are professional No
Yard staff are helpful	Yard staff are helpful Yes	Yard staff are helpful No
Yard staff are courteous	Yard staff are courteous Yes	Yard staff are courteous No
Admin staff are efficient	Admin staff are efficient Yes	Admin staff are efficient No

Other comments on our staff:

Question Title

* 3. How do you rate our Dry Sailing services?

	Excellent	Very Good	Good	Acceptable	Poor	N/A
Booking services	Booking services Excellent	Booking services Very Good	Booking services Good	Booking services Acceptable	Booking services Poor	Booking services N/A
Account management	Account management Excellent	Account management Very Good	Account management Good	Account management Acceptable	Account management Poor	Account management N/A
Launching & lifting	Launching & lifting Excellent	Launching & lifting Very Good	Launching & lifting Good	Launching & lifting Acceptable	Launching & lifting Poor	Launching & lifting N/A
Dry Sailing basin management	Dry Sailing basin management Excellent	Dry Sailing basin management Very Good	Dry Sailing basin management Good	Dry Sailing basin management Acceptable	Dry Sailing basin management Poor	Dry Sailing basin management N/A
Daily crane operations	Daily crane operations Excellent	Daily crane operations Very Good	Daily crane operations Good	Daily crane operations Acceptable	Daily crane operations Poor	Daily crane operations N/A
Wet berthing	Wet berthing Excellent	Wet berthing Very Good	Wet berthing Good	Wet berthing Acceptable	Wet berthing Poor	Wet berthing N/A
Customer service	Customer service Excellent	Customer service Very Good	Customer service Good	Customer service Acceptable	Customer service Poor	Customer service N/A
Wi-Fi	Wi-Fi Excellent	Wi-Fi Very Good	Wi-Fi Good	Wi-Fi Acceptable	Wi-Fi Poor	Wi-Fi N/A

Other comments on Dry Sailing services:

Question Title

* 4. How do you rate our Dry Sailing facilities?

	Excellent	Very Good	Good	Acceptable	Poor	N/A
Dry Sailing basin	Dry Sailing basin Excellent	Dry Sailing basin Very Good	Dry Sailing basin Good	Dry Sailing basin Acceptable	Dry Sailing basin Poor	Dry Sailing basin N/A
Crane	Crane Excellent	Crane Very Good	Crane Good	Crane Acceptable	Crane Poor	Crane N/A
Trailer park & yard	Trailer park & yard Excellent	Trailer park & yard Very Good	Trailer park & yard Good	Trailer park & yard Acceptable	Trailer park & yard Poor	Trailer park & yard N/A
Changing rooms	Changing rooms Excellent	Changing rooms Very Good	Changing rooms Good	Changing rooms Acceptable	Changing rooms Poor	Changing rooms N/A
CCTV & security	CCTV & security Excellent	CCTV & security Very Good	CCTV & security Good	CCTV & security Acceptable	CCTV & security Poor	CCTV & security N/A
Electricity & water	Electricity & water Excellent	Electricity & water Very Good	Electricity & water Good	Electricity & water Acceptable	Electricity & water Poor	Electricity & water N/A
Waste disposal	Waste disposal Excellent	Waste disposal Very Good	Waste disposal Good	Waste disposal Acceptable	Waste disposal Poor	Waste disposal N/A
Site appearance	Site appearance Excellent	Site appearance Very Good	Site appearance Good	Site appearance Acceptable	Site appearance Poor	Site appearance N/A

Other comments on Dry Sailing facilities:

Question Title

* 5. How do you rate the value for money of Dry Sailing at Shepards?

Excellent

Above Average

Average

Below Average

Poor

Other comments on Dry Sailing value for money:

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* 6. Why do you choose to Dry Sail from Shepards? Select all that apply:

Daily crane operations

Exclusive Dry Sailing basin

Inclusive wet berthing

Launches & recoveries to suit customer

Secure storage & CCTV coverage

Competitive Dry Sailing Packages

Close to transport links

Shepards customer service

Prime sailing location

Other reasons for choosing to Dry Sail from Shepards:

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* 7. How satisfied or dissatisfied are you with Dry Sailing at Shepards?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 8. What could we do to improve Dry Sailing services and facilities at Shepards?

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* 9. How likely are you to return to Shepards for Dry Sailing in 2019?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

MARINA: DRY SAILING Feedback Form 2019

Introduction

Question Title

* 1. Contact and vessel information

Question Title

* 2. Please tell us about our Dry Sailing team staff:

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* 3. How do you rate our Dry Sailing services?

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* 4. How do you rate our Dry Sailing facilities?

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* 5. How do you rate the value for money of Dry Sailing at Shepards?

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* 6. Why do you choose to Dry Sail from Shepards? Select all that apply:

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* 7. How satisfied or dissatisfied are you with Dry Sailing at Shepards?

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* 8. What could we do to improve Dry Sailing services and facilities at Shepards?

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* 9. How likely are you to return to Shepards for Dry Sailing in 2019?

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* 10. How likely is it that you would recommend Dry Sailing at Shepards to a friend or colleague?