Thank you for taking the time to participate in this short survey. It should only take a few minutes to complete.

We always endeavour to do the right thing and make a difference to the lives of our investment community, be they advisers, investee companies or you, our investors. We value your feedback - good and bad - and we look forward to using the insight to help us improve over the coming years.

Please note that this survey is anonymous. However, should you wish for us to contact you about any of the feedback given, there is an opportunity for you to include your email address at the end.

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* 1. What is your age?

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* 2. What is your employment status?

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* 3. How did you first hear about Downing?

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* 4. When choosing to invest, what company attributes are important to you in making your decision? Please tick all that apply.

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* 5. When choosing to invest with Downing specifically, what helped make that decision? Please tick all that apply.

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* 6. How long have you been an investor with Downing?

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* 7. What Downing products and services are you currently invested in? Please tick all that apply.

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* 8. When choosing your investment, what was your objective? Please tick all that apply.

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* 9. What statement below best describes your attitude to investment risk? Please choose one.

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* 10. How do you receive our communications? Please tick all that apply.

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* 11. How would you rate our communications?

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* 12. Is there any information about our products or services that you'd like to receive more of? Please tick all that apply.

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* 13. What Downing products would you like to hear more about? Please tick all that apply.

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* 14. Have you had any contact with our customer service team? If so, how helpful did you find them?

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* 15. What, if anything, could Downing do to improve your experience of investing with us?

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* 16. Overall, how satisfied are you with the service you receive from Downing?

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* 17. Finally, how likely are you to recommend Downing to a friend?

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* 18. Thank you for participating.

If you would like a Downing representative to contact you about any of your responses, please provide your email address below.

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