Environmental Services - Direct Services provides a wide range of services to Moray residents.

PART B of this survey asks about your experience of and views on Waste Management. This part of the questionnaire should only take a few minutes to complete, and is an opportunity for you to inform decisions in this area. You can complete as many sections as you like of the Direct Services Survey. All information you provide to us is strictly confidential and will be held in accordance with the Data Protection Act (1998).

* 1. Thinking about your use of Waste Management Services and facilities over the last year, how would you rate the following?

  Not used in last year Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Refuse collection – green bins
Brown bins
Recycling collection – coloured bins
Recycling centres / depots

* 2. If you are not satisfied with any of the service areas above, please share your comments:

* 3. What improvements, if any, would you like to see made to the above service areas?

* 4. Thinking about your area over the last year, how would you rate the following?

  Not used in last year Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Cleanliness of streets
Public toilets
Ease of accessing information on the Waste Management Service

* 5. If you are not satisfied with the any of the above service areas, please share your reasons below:

* 6. What improvements, if any, would you like to see made to these service areas?

* 7. If you have contacted the Council to report a Waste Management issue or enquiry over the last 12 months, how satisfied or dissatisfied were you with the following aspects on how your enquiry was handled?

  Very satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Don’t know / Not applicable
Ease of contact
Friendliness / Co-operation of staff
Speed and quality of response
Your enquiry / problem overall

* 8. Please provide your postcode to enable us to target our improvements to the right geographical areas in Moray. Your postcode will not be used for any other purpose.

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