Complete this survey in full to be in with a chance of winning £200 dividend to spend in our stores.

There are 22 questions and we estimate it will take you no more than 10 minutes to complete.

Every member submitting a completed survey will be awarded 500 points as a thank you.

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* 1. Please let us know who you are.

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* 2. What is your membership number (found on your membership card)?

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* 3. Why did you become a member?

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* 4. So far, how has being a member met with your expectations?

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* 5. How important are the following member benefits to you?

  Very important Fairly important Not important
Your annual share of the profits (dividend)
Voting for your member representative
Being able to represent other members yourself
Having a say in how we're run
The Membership Hotline
Member Only discounts and offers
Member Only invites to events

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* 6. What new member benefits would you most like to see? (pick up to 2)

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* 7. Do you understand how the following elements of your membership work?

  Yes No
How we work out your share of the profit (dividend)
How often you get your share of the profit
Where you can use your membership card
How you can spend your share of the profit

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* 8. Which of our businesses have you used in the past 12 months (tick all that apply)

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* 9. What are the top reasons you use our shops? (pick up to 3 options)

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* 10. For each of the following product ranges, are you more or less likely to buy them online rather than in a 'bricks and mortar' physical shop?

  Always buy online Usually buy online Usually buy in shop Always buy in shop Don't know
Groceries
Lottery tickets
Fashion
Furniture
Kitchen & homeware
Holidays
Foreign currency
Pre-paid funeral plans

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* 11. What competing businesses do you shop with when you aren't using our stores?

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* 12. Are there any products or ranges you'd like us to provide in any of our businesses that we don't already?

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* 13. Were you aware that Chelmsford Star Co-op...

  Yes No  Unsure
Is a local business with stores only in Essex?
Does significant charity and fundraising work?
Invests your money back into Essex in several ways?
Champions local food and drink producers?
Stocks British brands wherever possible?
Is a democratic business, run with elected Co-op members?
Campaigns on local issues or subjects important to its members?

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* 14. Are there any causes or social issues that are close to your heart that may benefit from some campaigning from the co-op movement?

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* 15. When you think of your local co-op, what words comes to mind? (tick a max of 5)

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* 16. We divert all fundraising into a specially created Community Fund to support local charities and groups. 

Are there any specific groups that are important to you that may be eligible to apply for funding?

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* 17. Is there any specific feedback or praise that you'd like us to have about any of our stores, colleagues, or our co-op as a whole?

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* 18. Did you know you can find us on the following social media?

  Yes, and I follow you Yes, but I don't follow you No I don't have social media
Facebook: Chelmsford Star (@CStarCoop)
Facebook: Co-op Travel (@CStarTravel)
Facebook: Quadrant (@quadrantstores)
Facebook: Co-op Funerals (@mylocalfuneraldirector)
Twitter: Customer Care (@CStarCoop)
Instagram: Chelmsford Star Co-op (@CStarCoop)
Instagram: Quadrant (@quadrantdept)
Instagram: Co-op Travel (@CStarTravel)
LinkedIn: @Chelmsford Star Co-op

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* 19. Just a few more questions to go! Are you aware of the following review sites?

  Yes Yes and I've left you a review No
Trust Pilot
Facebook Reviews
Google Review

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* 20. Where do you tend to go for local news?

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* 21. How often do you like to receive emailed updates, offers or news from a company?

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* 22. Almost done! Would you be interested in attending occasional informal member forums to discuss aspects of our community work and/ or business?

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* 23. Thank you for your time. Your answers will help us make our Society even better for you and other members! We'll add your points to your account shortly.

Finally, is there anything else you'd like to tell us?

0 of 23 answered
 

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