Yorkshire Housing - annual customer report survey Question Title * 1. Name OK Question Title * 2. Telephone number OK Question Title * 3. Have you read our 2019 – 2020 Annual Customer Report? Please select from the following responses: Yes No, I never saw it No, I saw it but wasn't interested OK Question Title * 4. If you haven't seen the report; please do before answering the next questions, Click here to view 19 -20 annual customer report Yes, I have now read the report OK Question Title * 5. If you have now read our 2019 – 2020 Annual Customer Report, how useful did you find it? Not at all useful Somewhat useful Very useful OK Question Title * 6. How easy was the report to follow? very difficult very easy Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 7. How do you feel about the length of the report? Too long Just right Too short OK Question Title * 8. Does the report reflect your experience with Yorkshire Housing? No, not at all A little bit Most of it All of it Can you tell us a bit more about why you chose that option? OK Question Title * 9. For our upcoming 2020 – 2021 Customer Report, we want to include information that our customers care about.Consider the following services that Yorkshire Housing provides to our customers and rank them in order of importance. Put the one you'd most like to see in our annual report at the top. 1 2 3 4 5 6 Repairs 1 2 3 4 5 6 Building new homes 1 2 3 4 5 6 Anti-social behaviour 1 2 3 4 5 6 Complaints and Compliments (how we put things right when they go wrong) 1 2 3 4 5 6 Customer support services (i.e for elderly, those in financial difficulty) 1 2 3 4 5 6 Yorkshire Housings response to the COVID19 pandemic OK Question Title * 10. Are there any other areas of Yorkshire Housing’s work that you would like to see explored in our Annual Customer Report 2020 – 2021? Yes No If yes; please tell us what you like to hear about in our upcoming report. OK Question Title * 11. In our annual report we use a mixture of statistics and stories to show how we are doing; using the sliding scale, please tell us which you think are most important. it's all about the stats its about 50/50, both are important. it's all about the stories Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 12. Would you be interested in the inclusion of short videos of customers sharing their own experiences? Yes No I've got a better idea.. OK Question Title * 13. Anything else you would to tell us about our upcoming Customer Annual Report 2020-2021 OK DONE