West Dunbartonshire Council follows a policy of limiting the number of taxi licenses across the Dumbarton and Vale of Leven zone. This means the Council are required to undertake regular surveys of passenger demand to ensure the limit set is at the correct level. Jacobs has been commissioned by West Dunbartonshire  Council to carry out an independent study of taxi and private hire operations across Dumbarton and Vale of Leven.

Consultation with the public is an important element of Jacobs’s independent review of taxi and private hire car services. In addition to understanding the demand for services Jacobs need to understand the public perception of taxi services across Dumbarton and Vale of Leven. We want to hear from both users and non-users of taxi and private hire car services to understand how opinions of services differ, if services are meeting your needs and if not what could be done to improve services for those living in and visiting the area.  

This survey will take no more than 5 minutes to complete and we thank you for participating in our survey.

If you have any questions about the survey or wish to make further comments please email Liz.Richardson@ch2m.com

Question Title

* 1. Which of the following categories describe you? (Please tick ALL appropriate)