PRF Online Store Customer Survey Question Title * 1. Have you used the PRF online store? Yes No OK Question Title * 2. If you have used the store, what have you used it for? Order products Browse products Check prices Get technical information Check stock Check delivery options and costs Project list feature Other (please specify) OK Question Title * 3. If you have used the store, please rate the following: Excellent Good Poor Bad Ease of use Ease of use Excellent Ease of use Good Ease of use Poor Ease of use Bad Choice of products Choice of products Excellent Choice of products Good Choice of products Poor Choice of products Bad Technical information Technical information Excellent Technical information Good Technical information Poor Technical information Bad Price and delivery information Price and delivery information Excellent Price and delivery information Good Price and delivery information Poor Price and delivery information Bad Speed of delivery Speed of delivery Excellent Speed of delivery Good Speed of delivery Poor Speed of delivery Bad Support of customer service team Support of customer service team Excellent Support of customer service team Good Support of customer service team Poor Support of customer service team Bad OK Question Title * 4. If you haven't used the store, why not? Cannot find the products I want Product prices too expensive Lack of product information I'm in a country you don't deliver to Difficult website to use Prefer to call/email in orders Didn't know about the store Delivery costs are too high Delivery times are too slow (please specify) OK Question Title * 5. Will you use the online store in future? Yes, regularly to place orders Yes, regularly for browsing Yes, if changes could be made to improve the store No, I don't want to place orders online If you would like changes to be made to the store, please let us know more about what you would like to see: OK Question Title * 6. We are also looking at creating an online customer portal, which would allow customers to easily reorder from their bespoke product list, 24/7. Would you order from this kind of customer portal? Yes, regularly Yes, occasionally No OK DONE