Disability Peterborough and Family Voice Peterborough are working together to gather views (both positive and not so positive) of wheelchair services. We would really appreciate your input in to this participation opportunity. Please take the survey if you are a wheelchair user or you care for a child/ young person who is a wheelchair user. Your voices are vital in helping us gather evidence to demonstrate how people are currently experiencing the service.

This survey is designed to be taken anonymously and the results will be shared with Disability Peterborough, Family Voice Peterborough and collated in to a report that will be made public. The data we are collecting is to help us provide evidence of your experiences of wheelchair services.

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* 1. Where do you live?

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* 2. About you

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* 3. What is your overall satisfaction with the wheelchair service?

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* 4. How responsive to your needs do you find the following areas?

  Very Responsive Somewhat Responsive Very Unresponsive Not Applicable
Reception and service co-ordination
Assessment
Re-assessment
Product delivery
Product repair and maintenance
Voucher Scheme (if applicable)

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* 5. Are you satisfied with the level of expertise of the following professionals?

  Very Satisfied Somewhat satisfied Neither Satisfied nor Disatisfied Somewhat Disatisfied Very Disatisfied Not Applicable
Therapists
Bartrams/ Provide Engineers

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* 6. From where did you obtain the wheelchair?

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* 7. Why did you choose to obtain the wheelchair this way?

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* 8. Are you happy with the current wheelchair?

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* 9. If you/ your child recently received a wheelchair, how long did it take from your request for assessment/reassessment to delivery?

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* 10. Was the chair that was delivered the one specified?

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* 11. If you have complained about the service you have received from the wheelchair service provider, were you happy with how the complaint was handled and acted upon?

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* 12. Do you have any other comments to make about the wheelchair services?

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