As users of this website we value your opinion. Please take a few minutes of your time to fill in this survey and help us improve our website and services.

Please answer the questions below to help us ensure we are offering the best information to you.

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* 1. What is your main reason for visiting the Family Lives website?

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* 2. Did you find what you were looking for?

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* 3. On which topic were you searching information for?

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* 4. If you found the information you were looking for, how would you rate it?

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* 5. Do you feel as though you have increased confidence after using the website?

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* 6. Have you got an action plan to go forward with after using our website?

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* 7. Did you feel supported through your period of crisis or change by visiting our website?

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* 8. Did you find the website easy to navigate?

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* 9. How frequently do you visit our website?

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* 10. Is there an issue you feel we should have more information about?

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* 11. Are you satisfied with the service you have received today?

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* 12. Would you use the service again?

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* 13. How likely is it that you would recommend the helpline service to a friend or colleague? (0-I wouldn't, 10-Very likely

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* 14. What would you consider to be the key benefits of using the website?

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* 15. What changes could be made to improve the website?

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* 16. Has the information/advice/support you have received resulted in you no longer need to contact another service?

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* 17. If yes, please let us know which service. If no, please click N/A and go to the next question.

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* 18. If you no longer needed to speak to your GP or school can you tell us briefly what the issue was? (Please skip of not applicable to you)

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* 19. How did you find our website?

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* 20. Had you heard of Family Lives before visiting our website?

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* 21. Have you used any of our other services?

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