Age inclusive customer services training consultation Question Title * 1. Which ways of contacting customer service teams are you comfortable with? Please tick all that apply. Face-to-face Telephone Email Online web form Online web chat Other (please specify) None of the above OK Question Title * 2. Of those listed above, which are your preferred contact methods? OK Question Title * 3. In your experience, what makes contacting customer services teams difficult? OK Question Title * 4. In your experience, what makes it less likely that you will get a satisfactory resolution to your query / issue? OK Question Title * 5. Can you think of any examples of times when you had difficulty contacting or getting a satisfactory response from a customer services team? Please note below. OK Question Title * 6. In your experience, what makes contact with customer services teams easy and positive? OK Question Title * 7. In your experience, what can customer services teams do to help ensure you get a satisfactory resolution to your issue? OK Question Title * 8. Can you think of any examples of times when you had a really good experience contacting or getting a satisfactory response from a customer services team? Please note below. OK Question Title * 9. If there was one thing you could say to companies to improve their customer services (particularly in relation to older customers) what would you say? OK Question Title * 10. Is there anything else you would like to say about making customer services of all kinds better and more age inclusive? OK DONE