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* 1. Which ways of contacting customer service teams are you comfortable with? Please tick all that apply.

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* 2. Of those listed above, which are your preferred contact methods?

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* 3. In your experience, what makes contacting customer services teams difficult?

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* 4. In your experience, what makes it less likely that you will get a satisfactory resolution to your query / issue?

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* 5. Can you think of any examples of times when you had difficulty contacting or getting a satisfactory response from a customer services team? Please note below.

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* 6. In your experience, what makes contact with customer services teams easy and positive?

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* 7. In your experience, what can customer services teams do to help ensure you get a satisfactory resolution to your issue?

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* 8. Can you think of any examples of times when you had a really good experience contacting or getting a satisfactory response from a customer services team? Please note below.

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* 9. If there was one thing you could say to companies to improve their customer services (particularly in relation to older customers) what would you say?

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* 10. Is there anything else you would like to say about making customer services of all kinds better and more age inclusive?

0 of 10 answered
 

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