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* 1. Where did you find out how to contact the Patient Experience and Complaints team?

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* 2. How did you make contact with the CCG Patient Experience and Complaints team?

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* 3. Were you given a single point of contact for the Patient Experience and Complaints team?

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* 4. Were you advised of the NHS Complaints Advocacy Service and given the contact details?

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* 5. Was the complaints process explained to you?

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* 6. Did you feel the complaints staff listened to and understood your concerns?

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* 7. Did you receive appropriate advice/information when you asked?

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* 8. Overall how satisfied, were you with the service you received:

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* 9. Do you have any feedback or suggestions regarding our service?

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