Exit Complaints Feedback Survey Question Title * 1. How easy was it to make your complaint? Very easy Quite easy Neither easy nor hard Quite hard Very hard Very easy Quite easy Neither easy nor hard Quite hard Very hard Question Title * 2. How satisfied or dissatisfied were you with the customer service from staff who dealt with your complaints? Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 3. How well informed were you kept about the progress of your complaint? Very well Quite well Neither well nor badly Quite badly Very badly Very well Quite well Neither well nor badly Quite badly Very badly Question Title * 4. How satisfied or dissatisfied were you with the way your complaint was handled by Homes for Haringey? Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 5. If you were given advice when you made your complaint, was this accurate and easy to understand ? Yes No Question Title * 6. How satisfied or dissatisfied were you with the time taken to respond to your complaint ? Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 7. How satisfied or dissatisfied were you with the final outcome of your complaint? Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 8. Are there any other comments you’d like to make about our complaints service? Question Title * 9. What is your email address and/or complaint reference number? (This is optional, but if you enter these details we may try to contact you to follow up on your feedback.) Page1 / 1 100% of survey complete. Done
