Client Feedback Questionnaire Question Title * 1. Who handled your case at David Gray Solicitors LLP Question Title * 2. Which office handled your case? Newcastle South Shields Question Title * 3. What was your case about Family Children Relationships Elderly Care Conveyancing Wills, Probate, Trusts Visas and Immigration Courts, Police and Prisons Mental Health Inquests Employment Court of Protection Motoring Question Title * 4. Please tell us how you heard about David Gray Solicitors LLP Question Title * 5. Why did you choose David Gray Solicitors LLP? Recommendation by family or friend Other recommendation Reputation Pricing Location Advertising Online search engine Other (please specify) Question Title * 6. Did we give you information/advice that was easy to understand? Very easy to understand Fairly easy to understand Fairly difficult to understand Very difficult to understand Question Title * 7. How well did we keep you up to date with progress? Very well Fairly well Fairly poorly Very poorly Question Title * 8. Was the outcome of your case? as we advised you better than we advised you not as good as we advised you My case is not finished yet Question Title * 9. How satisfied were you with the service you received from your solicitor's secretary/assistant? Very Satisfied Fairly Satisfied Fairly Dissatisfied Very Dissatisfied N/A Very Satisfied Fairly Satisfied Fairly Dissatisfied Very Dissatisfied N/A Other (please specify) Question Title * 10. How satisfied were you with our overall level of service? Very satisfied Fairly satisfied Fairly dissatisfied Very dissatisfied Question Title * 11. Would you recommend us to your friends and family? Certain to Likely to Unlikely to Certain not to Question Title * 12. How easy was it to find the office? very easy easy neither easy nor difficult difficult very difficult Question Title * 13. How would you rate the office facilities? Poor Satisfactory Very good Excellent I have never visited the office Question Title * 14. How could the facilities be improved? Question Title * 15. How would you rate our Reception/Receptionists? Poor Satisfactory Very Good Excellent Poor Satisfactory Very Good Excellent Other (please specify) Question Title * 16. How easy was it to find what you were looking for on our website? very easy easy difficult very difficult I have never visited the website Question Title * 17. Is there anything else that you would like us to help you with? Family, Children and Relationships Elderly Client Advice Conveyancing and Property Wills, Probate and Trusts Visas, Immigration, Business Immigration Criminal Law Mental Health Motoring Offences and Driving Offences Court of Protection Nothing If you would like us to contact you, please give us some brief information and put your contact details in this box Question Title * 18. Do you have further comments or suggestions that may help us to improve the service we provide? Is there anything we could do better? Question Title * 19. Please add your name & contact details so we can enter you for our £50 highstreetvouchers.com voucher prize draw. Done
