Information & Advice

Carer views are important to help us improve services and attract additional funding.  We would be grateful if as many carers as possible could complete and return this short questionnaire. The information you provide will be treated in the strictest confidence and will be held and used in accordance with the General Data Protection Regulation 2018 (GDPR). If you have any questions or need help to complete the questionnaire, please give us a call on 01698 285163
 
The questions in this section ask for your views about the quality of information and advice that you have received from South Lanarkshire Carers Network to help support you in your caring role.

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1. In the last 12 months, what has been your experience in accessing information and advice from South Lanarkshire Carers Network (SLCN)?

Please tick √ one box.

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2. If you found it difficult to access information and advice, please tell us why and what we could do to make it easier for you?

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3. In the last 12 months, how helpful has the information and advice you have received from the Network been?
Please consider the Network News quarterly newsletter, Carers Information Booklet, GP Practices plus any advice provided by staff, or any information leaflets we may have sent you.

 Please tick √ one box.

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4. If you have any comments on the quality of information provided or how it can be improved please tell is in the space below.

Satisfaction with Services & Support
South Lanarkshire Carers Network offers a range of services that have been designed to meet the needs of carers.
The next questions ask about which services you have used and the impact of this support.

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5. Have the services and support that you have received from/or via the Network?

  Please tick √ all that apply.
Information and advice
Signposted / referred to other agencies for support
Carers Meetings (information / peer support)
Someone to talk to in confidence (one to one support)
Support to participate in local planning meetings
I have not received any support or services from the Network in the past 12 months
(please answer question below then go to Q8).

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6. Have the services and support that you have received from/or via the Network?

  Please tick √ all that apply.
Reduced stress and contributed to the improvement of your overall health and wellbeing
Provided you with encouragement and support
Helped you to feel less isolated
Increased confidence in managing your caring role
Helped you to balance caring responsibilities with work, social, leisure and learning opportunities
Helped you to better manage your finances and ensure you are accessing all relevant benefits
Increased your ability to cope with the demands of caring
None of the above

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7. Overall, how happy are you with the services and support you have received from the Network?

 Please tick √ one box.

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8. Which if any of the following would you find useful to support you in your caring role in future?

  Please tick √ all that apply.
Information and advice, when you need it
Accessing courses to improve your health and wellbeing
Opportunity to get time away, for example a short break
Training to develop confidence in your role as a carer
Opportunities to express your views and opinions about services
Peer support, social events and activities

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9. Would you like to be contacted by a staff member with further information about any of our services?
Yes and my preferred contact details are:

Carers (Scotland) Act 2016
The Carers Act (Scotland) Act 2016 has been ‘live’ since 1st April 2018 and aims to improve the support and rights for carers across Scotland.
We are keen to hear from carers about their experiences of the Carers Act so far.  Please take a few minutes to answer the following questions:

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10. Would you say the Carers Act has made a difference to your life as a carer?

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11. We are keen to know how much carers know about the Carers Act, and we want to learn where we need to work harder to keep carers informed.  To help us, please complete the table below:

Please tick √ all that apply

  I know enough about this. I have completed one of these. I would like more information on this please This is not relevant to me and my situation.
Adult Carer Support Plan
Young Carer Statement
Carers Rights
Information and Advice
Support for Carers
Short Breaks Information
Carer Involvement
Local Carer Strategy
Hospital Discharge Support

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12. Do you have an

  Yes No
Adult Carer Support Plan
Young Carers Statement
Has the Plan/Statement improved your life as a carer?

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13. If you have any other comments about the service or how we could improve, please use the space below.

Thank you for helping us by filling in this questionnaire.
Please post it back to us by the 30th August 2019 in the pre-paid envelope provided to:-
SLCN, The Gatehouse, 65 Bothwell Road, Hamilton, ML3 0DW

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