Consultation on Hertsmere Borough Council's Taxi Licensing Policy

Hertsmere Borough Council is consulting on its hackney carriage and private hire licensing policy which was last adopted 5 years ago. The term "taxi" is used in this survey to refer to both private hire and hackney carriage vehicles.

We would like to hear our residents view about the "taxi"  trade, the Council's regulation of it and our Policy. 

You can complete this survey anonymously, however, our email is provided at the end of this survey should you wish to discuss anything about the regulation of taxi's in more detail. 

This survey should take around 5-10 minutes. 

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* 1. Which of the following best describes you?
(please select only one).

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* 2. Our policy explains how and why the Council makes decisions to grant, refuse or revoke licences. We do this to protect the public.

Do you agree that the Council's objective should be: "public safety and public safeguarding" 

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* 3. Your usage of licensed vehicles

We wish to understand your usage of licensed vehicles.

Please select as many of the following statements that represent your view and then click OK to move to the next question:

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* 4. The standard of drivers and vehicles in Hertsmere

We would like to know your specific views about the vehicles and drivers licensed to operate in Hertsmere.

Which, if any, of the following statements do you agree with?

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* 5. The Council's Policy sets out a range of factors that must be checked as being satisfactory before a licence is granted. Some of these are listed below.

Which of the following makes you feel safer?

(You can choose as many as you wish and then click OK. If none make you feel safe, please explain why or just click OK).

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* 6. The average mileage of a domestic car each year is less than 10,000 miles. Insurance companies statistics suggest licensed taxis undertake more than double this amount and average between 20,000 to 35,000 miles each year. 

Do you consider one MOT test each year to be sufficent to ensure your safety as a passenger?

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* 7. Your knowledge of Taxis

Later in the year the Council will be publishing a guide to assist members of the public using licensed vehicles. 

To assist us, please select one or more of the following that you agree with.

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* 8. Complaints of poor conduct

The Council does not recieve many complaints about our licensed trade and we wish to understand if there are  any concerns residents have, that we have not been made aware of.

Please select any of the following that you consider applicable to you or has concerned you:

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* 9. Your expectations

The Council wishes to ensure that the regulation of the trade, and the vehicle and drivers provided to you, meets your expectations.

Which of the following do you agree represents your views:

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* 10. Thank you for taking the time to complete this survey.

If there is anything else that you would like to tell us about your thoughts on the Policy, please email with subject title "TAXI POLICY CONSULTATION" or let us know in the box below.

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