WeAreWaterloo mid-term review 2018

Thank you for taking part in this survey. Since you pay to receive the services the BID offers, it’s important we keep in touch with you to make sure you’re getting what you need from the BID – your responses will help us understand what you think is important and what might improve.

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* 1. What sector is your business in? (tick one)

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* 2. Services
Which of the following BID projects and services are you aware of or do you directly participate in?

  Am aware of Directly use / participate in
Recycling
Waste removal
Graffiti removal
STAR Card loyalty scheme (cardholder)
STAR Card loyalty scheme (provided offer)
Employ SE1 recruitment service
Waterloo induction walks / Concierge walks
Venues / room booking service
Waterloo Summer School (free training)
Waterloo Food Month events (as attendee)
Waterloo Food Month events (as participant)
Waterloo Christmas Carols on Lower Marsh
Business Matters breakfast briefing events (e.g. Future of the High Street, Brexit Briefing)
Other events/networking evenings
Licensing Forum
Crime and Security Forum
Waterloo Foodbank
Together at Christmas campaign
Lobbying for Waterloo's business interests (e.g. including business rates campaign)
VAULT Festival sponsorship
Greening – pocket parks, planters and trees
Lower Marsh Market
Build Studios co-working space
Governance (steering groups/board etc)
Street cleaning / area maintenance
Waterloo promotion – Press, PR, social media
Lighting projects (tree lighting, London Lumiere, art installations)
Christmas lighting and tree
Air Quality projects

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* 3. Which of these services do you think are the top five priorities for the Waterloo BID?

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* 4. Do you have any comments on how we can improve any of these projects/services? Any services we are currently not providing but should?

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* 5. Your problems and concerns
What concerns do you have as a business? E.g:
•  Difficulties with recruitment
•  Running costs – Rent, business rates, wage costs, other
•  Immediate Waterloo environment – maintenance, cleanliness, security, traffic, air quality
•  Promotion – lack of budget or in house expertise to promote your business, lack of promotion of Waterloo
•  Declining custom/footfall (retail/customer-facing businesses)

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* 6. Engagement
Do you think the BID communicates with its members enough?

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* 7. How do you prefer to receive communication from us? (tick preference)

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* 8. Voting intention
The BID board will soon confirm whether the BID will seek a fifth term to continue its work to improve the Waterloo economy, and if it does, you will have a vote on whether you think the BID should continue. How would you vote if you were voting today?

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