The purpose of this survey is to find out what is a priority to you and how satisfied or dissatisfied you are as a user of the Derbyshire Dales District Council First Point of Contact service.

This information will enable us to make improvements to those areas that matter most to our customers.

The survey will take less than 10 minutes to complete.

* 1. How did you contact the District Council?

* 2. For what purpose did you contact the District Council (Please choose all that apply)

* 3. Were you aware you can make payment for a number of our services on our website?

* 4. To what extent do you agree or disagree with the following:

  Strongly agree Agree Neither agree nor disagree Disagree Not applicable
I found the opening times convenient
I found the necessary information on the Council’s website
I felt my enquiry was treated fairly
I found the officer polite and friendly
I found the staff had the relevant knowledge to provide the service
I found the officer helpful
I felt I was treated with respect
I felt my personal data was being protected
I felt the advice provided was clear and easy to understand
I would feel happy to contact the officer for further advice
Overall, I am satisfied with the way in which my enquiry was handled.

* 5. Is there an important requirement we have missed?  If so, please note it down in the space below for future consideration.

* 6. What improvements could we make to the First Point of Contact service to enhance customer experience?

* 7. If you would like us to contact you about your comments please leave your details below

All information provided will be treated in confidence and in accordance with the Data Protection Act 1998. Information received will be used solely by the District Council.

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