Tell us about why this person deserves to win this prize for innovation

Describe in as much detail as possible using evidence and outcomes which demonstrate how this person has created value for your business; through developing and/or using the Gladstone system in a innovative and customer centric manner. Such as...

  • Enhancing customer/member retention
  • Reducing operational costs
  • Increasing revenue for the site/facility
  • Customer service excellence
  • Creating a friction free customer journey in club/facility
  • Increasing organisational effectiveness
  • Enhanced decision making through data capture/reporting

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* 1. Who is filling out this nomination form:

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* 2. Who are you nominating for this award?

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* 3. What outcome has their work with the Gladstone system delivered to your business?

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* 4. Describe the background to the problem they were looking to solve.
Eg. Queues at reception, class utilisation or retention.  Tip: add weight to your nomination by including facts & specific examples such as the avg wait times in reception or est. number of persons who gained entered the facility unrecorded


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* 5. Briefly describe what they did to deliver outstanding innovation using the Gladstone system. 
Eg. Did they work alone or create a team to make it happen. Did they need to get management buy-in, if so, how did they make the case for change/upgrade? What steps did they need to go through to implement this innovation?

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* 6. What products or solution sets of the Gladstone system were involved in their innovative approach? 
Eg. eyeQ, BPM, 360, Connect, Join@home etc... If the work involved linking to another system or 3rd party product - tell us more.

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* 7. Outline the measurable results.  
Facts & 'SMART' metrics around revenue, process improvement, time reduction, resource improvement will add weight to the nomination!
Eg. saved 2 days per month with enhanced reporting or reduced customer attrition by xyz. Or improved business KPIs , if so which ones?  Provide as much evidence/examples 
as possible. 

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* 8. Can you provide a quote from a peer, manager or customer to demonstrate the impact of their innovative use of the Gladstone system.
Include the name/job title of the person giving the quote. Testimonials will add lots of weight to this nomination!

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* 9. Give any further reasons why believe this person deserves to win this £250 Innovation award.

Thank you for taking the time to nominate.  

Terms & Conditions
Open to any existing Gladstone customer. Multiple persons cannot be nominated for the same project/award.  Nominations close 28th February 2019. One winner will be chosen and notified together with the nominator using the contact details supplied in the nomination form.  Gladstone refers the right not to award this prize or roll it over - if no suitable nominations are received or if the minimum number of submissions is less than 10. The chosen winner will be at the digression of Gladstone award committee; the award is a £250 Amazon voucher - this cannot be exchanged for other goods and services. Personal tax liabilities if incurred, are the responsibility of the award winner.  In submitting a nomination, you are giving permission for Gladstone to publicise how your organisation has used the Gladstone system to resolve a business challenge and the impact it has delivered to the organisation.


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