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Plymouth Community Homes would value your comments about how the Right to Buy or Right to Acquire process was for you.

Please can you spare a few minutes to fill in this short survey so we can use your experience to improve our service.

If you would like further information about the way PCH uses and stores your data, please refer to the Privacy Policy on our website.  https://www.plymouthcommunityhomes.co.uk/privacy-notices/

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* 1. Please provide your email address if you wish to enter our draw to win £20.00 gift voucher (optional)

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* 2. Your initial enquiry

Using the rating scale below,  please state how satisfied you are with the following statements.

  Extremely satisfied  Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied
The range of ways in which you were able to contact us i.e. by telephone, email or in person
The way we explained how the right to buy/acquire process worked

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* 3. The application process

Using the rating scale below, please state how satisfied you are with the following comments

  Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied
The way we made arrangements for the application process to begin 
How we processed your application
How we communicated the process to you

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* 4. The Right to Buy Officer

Using the rating scale below, please state how satisfied you are with the following statements.

  Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied
How approachable the RTB Officer was
The overall service of the RTB Officer

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* 5. The Valuation Surveyor

Using the rating scale below, please state how satisfied you are with the following statements.

  Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied
How approachable the Valuation Surveyor was
The overall service of the Valuation Surveyor

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* 6. Communication

Using the rating scale below, please state how satisfied you are with the following statements.

  Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied
The communication between you and the RTB Officer throughout the process
How the RTB Officer kept you informed with the progress of buying your property

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* 7. Using the rating scale below, please state how satisfied you are with the overall RTB process?

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