CAVS Survey

INTRODUCTION

Carmarthenshire County Council (CCC) and Carmarthenshire Association of Voluntary Services (CAVS) share the desire to develop and grow the third sector in the County by working in partnership to deliver practical services for the communities of Carmarthenshire who need them.

The voluntary and community sector has been vital in mobilising volunteers and meeting local needs during the pandemic. However, like many other parts of society, third sector organisations are facing unprecedented uncertainty due to the immediate and longer-term impact of COVID 19.

The pandemic has presented a wide range of challenges but also opportunities to do things differently. With this in mind, Carmarthenshire County Council and Carmarthenshire Association of Voluntary Services have invited an independent consultant to review arrangements for local service delivery. This is an opportunity to take stock of activity during the pandemic and inform the development of CAVS in supporting the sector in post COVID 19 recovery. There is an opportunity to learn from this unprecedented experience as we reopen services and re-set our strategic and operational priorities.

All information collected will be kept in accordance with the Carmarthenshire County Council Data Protection Policy and privacy statement and Carmarthenshire Association of Voluntary Services Privacy Policy

https://www.carmarthenshire.gov.wales/home/council-democracy/data-protection/
https://www.carmarthenshire.gov.wales/home/council-democracy/data-protection/privacy-notices/#.YEfPpi2l3Rw
http://www.cavs.org.uk/privacy-policy/

Please only respond if you are a not for profit organisation operating in Carmarthenshire.
We would be grateful if the most appropriate person in your organisation could complete this survey. We are seeking one response per organisation so please check who is best placed to complete this survey.

All responses are confidential.

Should you require additional information, please contact sharon@richard-newton.co.uk

Thank you for taking part.

About your organisation

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* 1. What best describes your governance? Please choose one

A charitable organisation (including CIOs) registered with the Charity Commission

A public body

Constituted voluntary group but unregistered with a regulatory body e.g. Charity Commission

Informal community or mutual aid group

Industrial and provident society

Social Enterprise (including Community Interest Companies)

Town or Community Council

Other – please complete the box below

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* 2. What best describes the geography of your operation? Please choose one

We operate solely in Carmarthenshire from a registered office (or similar) in Carmarthenshire

Our registered office (or similar) is in Carmarthenshire but we operate across a wider geographic footprint than just Carmarthenshire

We operate across a number of local authorities in Wales, and our registered office (or similar) is not in Carmarthenshire

Our delivery footprint extends beyond Wales, and our registered office is not in Carmarthenshire.

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* 3. What sector does your organisation operate in?

Animal Welfare

Arts and culture

Disability

Education

Employment

Environment

Equalities

Health

Housing

International

Law and advocacy

Recreation

Religion

Research

Sport

Social services/ care

Training

Youth

Other – please complete the box below

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* 4. In terms of annual voluntary income what is the size of your organisation? Please base this on a normal year if you have had have income variances due to Covid-19.

Less than £5,000

Less than £10,000

Less than £50,000

Less than £100,000

Less than £250,000

Less than £500,000

Less than £1 million

Less than £3 million

Less than £5 million

Less than £10 million

Less than £25 million

Less than £50 million

Less than £100 million

In excess of £100 million

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* 5. What additional income have you received due to Covid 19?

Your relationship with Carmarthenshire Association of Voluntary Services (CAVS)

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* 6. Are you a member of CAVS?

Yes

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* 7. Do you do you believe this membership offers value for money

Yes

Unsure

Carmarthenshire Association of Voluntary Services (CAVS) offers a range of services. We are interested in hearing how you have engaged with these services.
The TSSW (Third Sector Support Wales) offer

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* 8. The Third Sector Support Wales (TSSW) offer is common throughout all CVCs in Wales including CAVS. You may engage with this through training, 1-2-1 support, items in newsletters or access to resources i.e. access to grant funding databases. Please can you let us know how you engage with the services.

	Not aware that CAVS offered this service	Aware that CAVS offered this service, but have not accessed it	Have accessed this service
Volunteering – support to develop volunteering including supporting volunteer recruitment and developing best practice	Volunteering – support to develop volunteering including supporting volunteer recruitment and developing best practice Not aware that CAVS offered this service	Volunteering – support to develop volunteering including supporting volunteer recruitment and developing best practice Aware that CAVS offered this service, but have not accessed it	Volunteering – support to develop volunteering including supporting volunteer recruitment and developing best practice Have accessed this service
Good Governance – support with establishing a charity or instilling good governance within my own organisation	Good Governance – support with establishing a charity or instilling good governance within my own organisation Not aware that CAVS offered this service	Good Governance – support with establishing a charity or instilling good governance within my own organisation Aware that CAVS offered this service, but have not accessed it	Good Governance – support with establishing a charity or instilling good governance within my own organisation Have accessed this service
Sustainable Funding – support with identifying funders and the application process	Sustainable Funding – support with identifying funders and the application process Not aware that CAVS offered this service	Sustainable Funding – support with identifying funders and the application process Aware that CAVS offered this service, but have not accessed it	Sustainable Funding – support with identifying funders and the application process Have accessed this service
Engagement and Influencing – support with policy advice and wider campaigns	Engagement and Influencing – support with policy advice and wider campaigns Not aware that CAVS offered this service	Engagement and Influencing – support with policy advice and wider campaigns Aware that CAVS offered this service, but have not accessed it	Engagement and Influencing – support with policy advice and wider campaigns Have accessed this service

If you have not used these services, please go to Q10

If you have used these services, please can you rate the following statements on a scale of 1 – 5 where 1 is very poor and 5 is very good

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* 9. Volunteering

	Very Poor	Poor	Neither Good or Poor	Good	Very Good
The support received was appropriate for my organisation	The support received was appropriate for my organisation Very Poor	The support received was appropriate for my organisation Poor	The support received was appropriate for my organisation Neither Good or Poor	The support received was appropriate for my organisation Good	The support received was appropriate for my organisation Very Good
The support received allowed my organisation to develop	The support received allowed my organisation to develop Very Poor	The support received allowed my organisation to develop Poor	The support received allowed my organisation to develop Neither Good or Poor	The support received allowed my organisation to develop Good	The support received allowed my organisation to develop Very Good
The support received was of high quality	The support received was of high quality Very Poor	The support received was of high quality Poor	The support received was of high quality Neither Good or Poor	The support received was of high quality Good	The support received was of high quality Very Good
Based on my experiences I would return to CAVS for support if needed	Based on my experiences I would return to CAVS for support if needed Very Poor	Based on my experiences I would return to CAVS for support if needed Poor	Based on my experiences I would return to CAVS for support if needed Neither Good or Poor	Based on my experiences I would return to CAVS for support if needed Good	Based on my experiences I would return to CAVS for support if needed Very Good
I would recommend CAVS to others	I would recommend CAVS to others Very Poor	I would recommend CAVS to others Poor	I would recommend CAVS to others Neither Good or Poor	I would recommend CAVS to others Good	I would recommend CAVS to others Very Good
CAVS could relate to our needs	CAVS could relate to our needs Very Poor	CAVS could relate to our needs Poor	CAVS could relate to our needs Neither Good or Poor	CAVS could relate to our needs Good	CAVS could relate to our needs Very Good

Please give reasons for you scoring in the box provided:

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* 10. Governance

	Very Poor	Poor	Neither Good or Poor	Good	Very Good
The support received was appropriate for my organisation	The support received was appropriate for my organisation Very Poor	The support received was appropriate for my organisation Poor	The support received was appropriate for my organisation Neither Good or Poor	The support received was appropriate for my organisation Good	The support received was appropriate for my organisation Very Good
The support received allowed my organisation to develop	The support received allowed my organisation to develop Very Poor	The support received allowed my organisation to develop Poor	The support received allowed my organisation to develop Neither Good or Poor	The support received allowed my organisation to develop Good	The support received allowed my organisation to develop Very Good
The support received was of high quality	The support received was of high quality Very Poor	The support received was of high quality Poor	The support received was of high quality Neither Good or Poor	The support received was of high quality Good	The support received was of high quality Very Good
Based on my experiences I would return to CAVS for support if needed	Based on my experiences I would return to CAVS for support if needed Very Poor	Based on my experiences I would return to CAVS for support if needed Poor	Based on my experiences I would return to CAVS for support if needed Neither Good or Poor	Based on my experiences I would return to CAVS for support if needed Good	Based on my experiences I would return to CAVS for support if needed Very Good
I would recommend CAVS to others	I would recommend CAVS to others Very Poor	I would recommend CAVS to others Poor	I would recommend CAVS to others Neither Good or Poor	I would recommend CAVS to others Good	I would recommend CAVS to others Very Good
CAVS could relate to our needs	CAVS could relate to our needs Very Poor	CAVS could relate to our needs Poor	CAVS could relate to our needs Neither Good or Poor	CAVS could relate to our needs Good	CAVS could relate to our needs Very Good

Please give reasons for you scoring in the box provided:

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* 11. Funding

	Very Poor	Poor	Neither Good or Poor	Good	Very Good
The support received was appropriate for my organisation	The support received was appropriate for my organisation Very Poor	The support received was appropriate for my organisation Poor	The support received was appropriate for my organisation Neither Good or Poor	The support received was appropriate for my organisation Good	The support received was appropriate for my organisation Very Good
The support received allowed my organisation to develop	The support received allowed my organisation to develop Very Poor	The support received allowed my organisation to develop Poor	The support received allowed my organisation to develop Neither Good or Poor	The support received allowed my organisation to develop Good	The support received allowed my organisation to develop Very Good
The support received was of high quality	The support received was of high quality Very Poor	The support received was of high quality Poor	The support received was of high quality Neither Good or Poor	The support received was of high quality Good	The support received was of high quality Very Good
Based on my experiences I would return to CAVS for support if needed	Based on my experiences I would return to CAVS for support if needed Very Poor	Based on my experiences I would return to CAVS for support if needed Poor	Based on my experiences I would return to CAVS for support if needed Neither Good or Poor	Based on my experiences I would return to CAVS for support if needed Good	Based on my experiences I would return to CAVS for support if needed Very Good
I would recommend CAVS to others	I would recommend CAVS to others Very Poor	I would recommend CAVS to others Poor	I would recommend CAVS to others Neither Good or Poor	I would recommend CAVS to others Good	I would recommend CAVS to others Very Good
CAVS could relate to our needs	CAVS could relate to our needs Very Poor	CAVS could relate to our needs Poor	CAVS could relate to our needs Neither Good or Poor	CAVS could relate to our needs Good	CAVS could relate to our needs Very Good

Please give reasons for you scoring in the box provided:

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* 12. Engagement and Influencing

	Very Poor	Poor	Neither Good or Poor	Good	Very Good
The support received was appropriate for my organisation	The support received was appropriate for my organisation Very Poor	The support received was appropriate for my organisation Poor	The support received was appropriate for my organisation Neither Good or Poor	The support received was appropriate for my organisation Good	The support received was appropriate for my organisation Very Good
The support received allowed my organisation to develop	The support received allowed my organisation to develop Very Poor	The support received allowed my organisation to develop Poor	The support received allowed my organisation to develop Neither Good or Poor	The support received allowed my organisation to develop Good	The support received allowed my organisation to develop Very Good
The support received was of high quality	The support received was of high quality Very Poor	The support received was of high quality Poor	The support received was of high quality Neither Good or Poor	The support received was of high quality Good	The support received was of high quality Very Good
Based on my experiences I would return to CAVS for support if needed	Based on my experiences I would return to CAVS for support if needed Very Poor	Based on my experiences I would return to CAVS for support if needed Poor	Based on my experiences I would return to CAVS for support if needed Neither Good or Poor	Based on my experiences I would return to CAVS for support if needed Good	Based on my experiences I would return to CAVS for support if needed Very Good
I would recommend CAVS to others	I would recommend CAVS to others Very Poor	I would recommend CAVS to others Poor	I would recommend CAVS to others Neither Good or Poor	I would recommend CAVS to others Good	I would recommend CAVS to others Very Good
CAVS could relate to our needs	CAVS could relate to our needs Very Poor	CAVS could relate to our needs Poor	CAVS could relate to our needs Neither Good or Poor	CAVS could relate to our needs Good	CAVS could relate to our needs Very Good

Please give reasons for you scoring in the box provided:

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* 13. If you knew about this service but did not access it, please tell us why

I had no need for support in these areas

Why did you not access the service?

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* 14. Where else do you, or would you, go for similar support?

Carmarthen Council Bureau

CVCs in other areas

Other local organisations

Our head office

Other infrastructure organisations e.g. Creu Cymru, Children in Wales

Other freely available resources i.e. NCVO, ACEVO

Paid professional Consultancy

WCVA

Sector specific membership body

Charity Commission

Volunteer mentor or similiar

Colleague in another similar organisation

Pro Bono Support

Social Media resources

Other – please complete the box below

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* 15. What other similar support do you, or would you, go to?

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* 16. Please can you tell us why you would/might use another service rather than CAVS

Representation
Carmarthenshire Association of Voluntary Services (CAVS) seeks to represent the third sector in Carmarthenshire on a number of strategic and service planning partnerships at local and regional levels including the Public Services Boards.

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* 17. Are you aware of this role of CAVS?

Yes

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* 18. Do you feel that CAVS is in a position to represent you?

Yes

Please explain your answer

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* 19. How well do you feel the CAVS acts as conduit to link the third sector in Carmarthenshire into strategic settings such as PSB

Very poor representation of the third sector

Poor representation of the third sector

Satisfactory representation of the third sector

Good representation of the third sector

Very good representation of the third sector

Unaware of this work and therefore unable to comments

Please explain your answer

Service delivery from the Mount Centre
Carmarthenshire Association of Voluntary Services (CAVS) is based at the Mount Centre in Carmarthen. When not in lockdown, CAVS makes a number of services available to members from this venue.

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* 20. Were you aware of, and/or have you used, the following services?

	Not aware that CAVS offered this service	Aware that CAVS offered this service, but have not accessed it	Have accessed this service
Meeting Room hire	Meeting Room hire Not aware that CAVS offered this service	Meeting Room hire Aware that CAVS offered this service, but have not accessed it	Meeting Room hire Have accessed this service
Photocopying services	Photocopying services Not aware that CAVS offered this service	Photocopying services Aware that CAVS offered this service, but have not accessed it	Photocopying services Have accessed this service
Hire of equipment e.g. PA system, PAT tester and mobile unit	Hire of equipment e.g. PA system, PAT tester and mobile unit Not aware that CAVS offered this service	Hire of equipment e.g. PA system, PAT tester and mobile unit Aware that CAVS offered this service, but have not accessed it	Hire of equipment e.g. PA system, PAT tester and mobile unit Have accessed this service

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* 21. How useful are these services to you?

The services are of no use at all

The services are of very little use

The services are OK

The services are useful

The services are very useful

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* 22. If you knew about this service but did not access it, please can you tell us why?

I had no need for support in these areas

Other – please explain why in the box below

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* 23. Why did you not access the service?

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* 24. Should CAVS develop support services in the following areas ? Please tick all that apply –

Greater representation on local, regional and national planning frameworks tasked with Wales post Covid-19 recovery.

Diversification of trustee boards, including broadening diversity to ensure reflection of the diversity of Carmarthenshire’s population.

Support to review best practice and longer-term potential in respect of changes to operational delivery that were initially made in response to the pandemic.

Support with potential restructures and mergers given the structural changes to the sector that are anticipated.

Support to retain the new volunteers that have been recruited by many organisations – many of whom better reflect the diversity of Carmarthenshire’s population.

Maintaining digital delivery of support.

Additional training – please specify subject areas in the box below

Other (please specify)

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* 25. Please highlight any developments to existing services that you feel would support your organisation’s resilience.

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* 26. Do you have wider support needs that the services presently delivered by CAVS, or other organisations in Carmarthenshire, do not address?

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* 27. What wider services would you like to see CAVS delivering?

The Covid-19 pandemic

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* 28. Please rate your agreement with the following statements on a scale of 1 – 5 where 1 is disagree strongly and 5 is agree strongly?

	Disagree strongly	Disagree	Neither agree nor disagree	Agree	Agree strongly
The Covid-19 pandemic has had a negative impact on our organisation	The Covid-19 pandemic has had a negative impact on our organisation Disagree strongly	The Covid-19 pandemic has had a negative impact on our organisation Disagree	The Covid-19 pandemic has had a negative impact on our organisation Neither agree nor disagree	The Covid-19 pandemic has had a negative impact on our organisation Agree	The Covid-19 pandemic has had a negative impact on our organisation Agree strongly
We have developed some new ways of working in the past 12 months which we would like to sustain	We have developed some new ways of working in the past 12 months which we would like to sustain Disagree strongly	We have developed some new ways of working in the past 12 months which we would like to sustain Disagree	We have developed some new ways of working in the past 12 months which we would like to sustain Neither agree nor disagree	We have developed some new ways of working in the past 12 months which we would like to sustain Agree	We have developed some new ways of working in the past 12 months which we would like to sustain Agree strongly
We need the services of CAVS to help us recover from the impact of the pandemic	We need the services of CAVS to help us recover from the impact of the pandemic Disagree strongly	We need the services of CAVS to help us recover from the impact of the pandemic Disagree	We need the services of CAVS to help us recover from the impact of the pandemic Neither agree nor disagree	We need the services of CAVS to help us recover from the impact of the pandemic Agree	We need the services of CAVS to help us recover from the impact of the pandemic Agree strongly
We are presently unsure how we are going to recover from the impact if the pandemic	We are presently unsure how we are going to recover from the impact if the pandemic Disagree strongly	We are presently unsure how we are going to recover from the impact if the pandemic Disagree	We are presently unsure how we are going to recover from the impact if the pandemic Neither agree nor disagree	We are presently unsure how we are going to recover from the impact if the pandemic Agree	We are presently unsure how we are going to recover from the impact if the pandemic Agree strongly

CAVS

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* 29. Thinking about Carmarthenshire Association of Voluntary Services (CAVS), please rate your level of agreement with the following statements on a scale of 1 – 5 where 1 is disagree strongly and 5 is agree strongly.

	Disagree strongly	Disagree	Neither agree nor disagree	Agree	Agree strongly
CAVS as an organisation is passionate about the third sector	CAVS as an organisation is passionate about the third sector Disagree strongly	CAVS as an organisation is passionate about the third sector Disagree	CAVS as an organisation is passionate about the third sector Neither agree nor disagree	CAVS as an organisation is passionate about the third sector Agree	CAVS as an organisation is passionate about the third sector Agree strongly
CAVS is innovative in its approach	CAVS is innovative in its approach Disagree strongly	CAVS is innovative in its approach Disagree	CAVS is innovative in its approach Neither agree nor disagree	CAVS is innovative in its approach Agree	CAVS is innovative in its approach Agree strongly
Quality is at the heart of all of CAVS services	Quality is at the heart of all of CAVS services Disagree strongly	Quality is at the heart of all of CAVS services Disagree	Quality is at the heart of all of CAVS services Neither agree nor disagree	Quality is at the heart of all of CAVS services Agree	Quality is at the heart of all of CAVS services Agree strongly
CAVS works cooperatively with others to achieve its vision	CAVS works cooperatively with others to achieve its vision Disagree strongly	CAVS works cooperatively with others to achieve its vision Disagree	CAVS works cooperatively with others to achieve its vision Neither agree nor disagree	CAVS works cooperatively with others to achieve its vision Agree	CAVS works cooperatively with others to achieve its vision Agree strongly
CAVS is committed to celebrating diversity and promoting equality in Carmarthenshire	CAVS is committed to celebrating diversity and promoting equality in Carmarthenshire Disagree strongly	CAVS is committed to celebrating diversity and promoting equality in Carmarthenshire Disagree	CAVS is committed to celebrating diversity and promoting equality in Carmarthenshire Neither agree nor disagree	CAVS is committed to celebrating diversity and promoting equality in Carmarthenshire Agree	CAVS is committed to celebrating diversity and promoting equality in Carmarthenshire Agree strongly
CAVS makes a difference in all that it does	CAVS makes a difference in all that it does Disagree strongly	CAVS makes a difference in all that it does Disagree	CAVS makes a difference in all that it does Neither agree nor disagree	CAVS makes a difference in all that it does Agree	CAVS makes a difference in all that it does Agree strongly
CAVS provides knowledge and experience in service delivery	CAVS provides knowledge and experience in service delivery Disagree strongly	CAVS provides knowledge and experience in service delivery Disagree	CAVS provides knowledge and experience in service delivery Neither agree nor disagree	CAVS provides knowledge and experience in service delivery Agree	CAVS provides knowledge and experience in service delivery Agree strongly

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* 30. Carmarthenshire Association of Voluntary Services (CAVS) mission statement

The statement is

To nurture, develop, expand and support a sustainable and vibrant third sector, where volunteering and volunteers are valued, for the benefit of communities and the citizens of Carmarthenshire.
To provide guidance, help and support to organisations and community groups, enabling them to become sustainable and effective. Working in partnership and responding positively and creatively, we aim to strengthen and empower third sector organisations in Carmarthenshire.

Is this an appropriate mission statement

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* 31. Any there any further comments you would like to make?

Thank you for completing this survey.