DCSC Annual Member Survey 2019

Thank you for taking the time to complete the Dulwich College Sports Club Annual Member Survey 2019.
The information you provide will help to guide the continuous improvement of The Sports Club.

THE DEADLINE FOR RESPONDING IS SUNDAY 24 NOVEMBER, 2019.

Question Title

* 1. What is your membership category?

Family

Joint

Individual

Concession

Squash

Complimentary

Staff

Other

Question Title

* 2. For approximately how long have you been a member of the club (in years)?

1 year

2 years

3 years

4 years

5+ years

Question Title

* 3. How do you normally travel to the Club?

Car

Bicycle

Bus/Train

Walk

Question Title

* 4. Please tick which facilities you regularly make use of:

Cycling Studio (New)

Swimming Pool

Fitness Rooms

Exercise Classes

Kids Holiday Camps

Courses

Squash

Tennis

Badminton

Changing Rooms

Lockers

Online Booking

Website

Reception Sales Items

Therapy Room

Question Title

* 5. How satisfied are you with the following aspects of the club?

	Very Satisfied	Satisfied	Unsatisfied	Very Unsatisfied
General Service	General Service Very Satisfied	General Service Satisfied	General Service Unsatisfied	General Service Very Unsatisfied
Quality of Information	Quality of Information Very Satisfied	Quality of Information Satisfied	Quality of Information Unsatisfied	Quality of Information Very Unsatisfied
Car Parking Arrangements	Car Parking Arrangements Very Satisfied	Car Parking Arrangements Satisfied	Car Parking Arrangements Unsatisfied	Car Parking Arrangements Very Unsatisfied
Changing Rooms	Changing Rooms Very Satisfied	Changing Rooms Satisfied	Changing Rooms Unsatisfied	Changing Rooms Very Unsatisfied
Cleanliness	Cleanliness Very Satisfied	Cleanliness Satisfied	Cleanliness Unsatisfied	Cleanliness Very Unsatisfied
Email Bulletins	Email Bulletins Very Satisfied	Email Bulletins Satisfied	Email Bulletins Unsatisfied	Email Bulletins Very Unsatisfied
Attitude/Helpfulness of Staff	Attitude/Helpfulness of Staff Very Satisfied	Attitude/Helpfulness of Staff Satisfied	Attitude/Helpfulness of Staff Unsatisfied	Attitude/Helpfulness of Staff Very Unsatisfied
Range of Activities	Range of Activities Very Satisfied	Range of Activities Satisfied	Range of Activities Unsatisfied	Range of Activities Very Unsatisfied
Swimming Lessons	Swimming Lessons Very Satisfied	Swimming Lessons Satisfied	Swimming Lessons Unsatisfied	Swimming Lessons Very Unsatisfied
Exercise Classes	Exercise Classes Very Satisfied	Exercise Classes Satisfied	Exercise Classes Unsatisfied	Exercise Classes Very Unsatisfied
Sports Courses	Sports Courses Very Satisfied	Sports Courses Satisfied	Sports Courses Unsatisfied	Sports Courses Very Unsatisfied
Fitness Instruction	Fitness Instruction Very Satisfied	Fitness Instruction Satisfied	Fitness Instruction Unsatisfied	Fitness Instruction Very Unsatisfied
Cycling Classes	Cycling Classes Very Satisfied	Cycling Classes Satisfied	Cycling Classes Unsatisfied	Cycling Classes Very Unsatisfied
Access Control & Security	Access Control & Security Very Satisfied	Access Control & Security Satisfied	Access Control & Security Unsatisfied	Access Control & Security Very Unsatisfied
OVERALL VALUE FOR MONEY	OVERALL VALUE FOR MONEY Very Satisfied	OVERALL VALUE FOR MONEY Satisfied	OVERALL VALUE FOR MONEY Unsatisfied	OVERALL VALUE FOR MONEY Very Unsatisfied

DCSC Annual Member Survey 2019

Question Title

* 1. What is your membership category?

Question Title

* 2. For approximately how long have you been a member of the club (in years)?

Question Title

* 3. How do you normally travel to the Club?

Question Title

* 4. Please tick which facilities you regularly make use of:

Question Title

* 5. How satisfied are you with the following aspects of the club?

Question Title

* 6. Please describe one key change you would like to see happen during 2020:

Question Title

* 7. Please comment on the opening hours of the facilities (bearing in mind the constraints of shared use with the College):

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* 8. What are your comments regarding the activity programming?

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* 9. Please give us your feedback regarding the quality of the facilities:

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* 10. Any other comments and/or suggestions you may have: