You're 10mins away from understanding your current level of process maturity!

So that you can quickly assess the maturity of your processing, we have produced the following assessment form. Within 10mins you'll be able to submit the information we need to give you insight into the process maturity of your organisation, however you define it (e.g. department, function, company, trust or group).

Answering our questions will rely on your knowledge and experience. It's OK to use your subjective judgement. You might want to discuss your maturity assessment with us once you've received it. One of our process specialists will be happy to discuss your maturity in more detail, if you would like to meet them. There is no obligation to meet us.

We hope you find this useful. Please provide any feedback on your use of this tool to philip.richardson@clarasys.com.

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* 1. Our people have the ability (skills, knowledge and experience) to perform the activities assigned to them

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 2. Our organisation recognises and rewards people to deliver the right quality at the right time for the right people

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 3. Our people understand how their activities contribute to the end-to-end process (i.e. beyond their organisational boundary, e.g. team, department, function etc.)

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 4. The way our processes work right now is thoroughly and comprehensively documented

Never True As often true, as not true Always True
i We adjusted the number you entered based on the slider’s scale.

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* 5. It's easy for our people to find out how our processes work right now, without distracting each other (i.e. process documentation is readily available)

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 6. Our people repeatedly perform the process activities consistent with the way our processes should work right now

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 7. We have deep insight into the benefits our processes deliver to their end-users/customers

Never True As often true, as not true Always True
i We adjusted the number you entered based on the slider’s scale.

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* 8. Process improvements are led by the needs of their customer

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 9. Customers/end-users know what they can expect from our organisation (e.g. they are kept informed of the progress of their order)

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 10. Automation of processing strikes the right balance 

Never True As often true, as not true Always True
i We adjusted the number you entered based on the slider’s scale.

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* 11. The chosen technology solutions are those that can either be adapted to foreseeable changes in process, or gracefully retired

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 12. Our processes are designed so that it's difficult to fail or do the wrong thing

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 13. It's very quick, simple and easy to see how our processes allow us to comply with the regulations and policies that govern us

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 14. Our people own their responsibility and/or accountability for the process activities

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 15. Process performance is maintained or improved through frequent, iterative redesign/problem solving

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 16. Opportunities to improve are quickly and frequently reported to those who are accountable for the process ('process owners')

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 17. Process activities are not driven by organisation structure (e.g. functional boundaries do not create extra checking/reconciliation work)

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 18. Process performance is measured and reported

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 19. Process improvements are prioritised according to the strategic priorities of our organisation

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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* 20. There is a clear, transparent link between the way we measure process performance and our strategy

Never true As often true, as not true Always true
i We adjusted the number you entered based on the slider’s scale.

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