Survey

Healthwatch Southwark is your independent health and social care champion. We listen to local people about what matters to them and ensure that NHS leaders and decision-makers take this on board to drive improvements. More information about Healthwatch Southwark and our work can be found here.  

Resident feedback has suggested that Southwark's Latin American community is experiencing challenges/issues accessing health and social care services. As a result of this initial feedback, Healthwatch Southwark has prioritised exploring the problems/difficulties further and has decided to engage with the wider Latin American community to hear your experiences and gather your suggestions for improving services/access. 

We are gathering your feedback through this survey and holding group discussions and 1-2-1 interviews. Your feedback is essential as it will hopefully contribute towards addressing access issues and improving services for your community in the future.  

This survey will open on the 7th of December 2022 and close on the 31st of May 2023 at 5 pm.  

If you have any questions about the project or would like support completing the survey, please get in touch with us via email: info@healthwatchsouthwark or phone at 0203 8486546

We want to highlight that we treat your data as confidential and protect it accordingly. We will always make sure that your data is protected and treated securely. Please refer to our Privacy Statement here.


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* 1. Please list the health and social care services you have used or tried to access in the last 12 months.

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* 2. Did you experience any challenges/barriers when accessing any of these services? Examples: translation issues, inability to get a timely appointment, staff behaviour etc.

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* 3. Were there any aspects of the services you used that you were happy with? Example: interpreter was provided quickly, care was good. (If yes then please state what they were)

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* 4. What improvements would you like to see to make your health or social care experience better?

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* 5. Have you used any local community services that have helped you to access health and social care services or provided a health related service ?

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* 6. Are there any barriers/challenges that people from your community (people from your country of origin) in Southwark might face when accessing health and social care services? (Optional)

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* 7. What is your age group?

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* 8. Which of the following categories best describes your employment status?

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* 9. What is your total household income:

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* 10. What is your gender/gender identity?

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* 11. What is your country of birth?

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* 12. What language do you speak?

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* 13. Do you consider yourself to have a disability?

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* 14. Do you have any unpaid caring responsibilities?

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* 15. Where do you live in Southwark?

The survey is anonymous. However, if you would like to be involved in this project and support the work, we will discuss the community's issues when accessing mental health services in more depth in the Focus Group sessions. Please leave your contact details below if you wish to be contacted about this work.

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* 16. Address

Thank you for completing our survey! Your feedback will help drive improvements in health and social care services to ensure they meet your needs.

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