Anti-social Behaviour

Introduction

We aim to offer the highest standard of service at all times. We would like to know about your recent experience of our service when dealing with your anti-social behaviour issue. Please take a few minutes to complete this survey and share your views with us.

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 01738 441088 or email enquiries@bellsmyre-ha.org

Question Title

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Bellsmyre?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Question Title

* 2. How would you describe the member of staff dealing with your anti-social behaviour complaint?

	Always	Usually	Occasionally	Never
Helpful	Helpful Always	Helpful Usually	Helpful Occasionally	Helpful Never
Courteous	Courteous Always	Courteous Usually	Courteous Occasionally	Courteous Never
Sensitive	Sensitive Always	Sensitive Usually	Sensitive Occasionally	Sensitive Never
Responsive	Responsive Always	Responsive Usually	Responsive Occasionally	Responsive Never
Knowledgeable	Knowledgeable Always	Knowledgeable Usually	Knowledgeable Occasionally	Knowledgeable Never

Question Title

* 3. How satisfied or dissatisfied were you with the following aspects of our service?

	Very satisfied	Fairly satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied
The speed of our initial response	The speed of our initial response Very satisfied	The speed of our initial response Fairly satisfied	The speed of our initial response Neither satisfied nor dissatisfied	The speed of our initial response Fairly dissatisfied	The speed of our initial response Very dissatisfied
The advice provided by staff	The advice provided by staff Very satisfied	The advice provided by staff Fairly satisfied	The advice provided by staff Neither satisfied nor dissatisfied	The advice provided by staff Fairly dissatisfied	The advice provided by staff Very dissatisfied
How well you were kept up to date with what was happening	How well you were kept up to date with what was happening Very satisfied	How well you were kept up to date with what was happening Fairly satisfied	How well you were kept up to date with what was happening Neither satisfied nor dissatisfied	How well you were kept up to date with what was happening Fairly dissatisfied	How well you were kept up to date with what was happening Very dissatisfied
The support provided by staff	The support provided by staff Very satisfied	The support provided by staff Fairly satisfied	The support provided by staff Neither satisfied nor dissatisfied	The support provided by staff Fairly dissatisfied	The support provided by staff Very dissatisfied
The speed with which your anti-social behaviour case was dealt with overall	The speed with which your anti-social behaviour case was dealt with overall Very satisfied	The speed with which your anti-social behaviour case was dealt with overall Fairly satisfied	The speed with which your anti-social behaviour case was dealt with overall Neither satisfied nor dissatisfied	The speed with which your anti-social behaviour case was dealt with overall Fairly dissatisfied	The speed with which your anti-social behaviour case was dealt with overall Very dissatisfied

Question Title

* 4. Overall, how satisfied or dissatisfied are you with the way your anti-social behaviour complaint was dealt with?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Question Title

* 5. Overall, how satisfied or dissatisfied are you with the final outcome of your anti-social behaviour complaint?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Question Title

* 6. How could we improve the way we deal with anti-social behaviour? Please use this space to tell us:

Question Title

* 7. Further contact

Please tick this box if you would like us to contact you

Question Title

* 8. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Name

Address

Address 2

City/Town

Postcode

Email Address

Telephone number

Thank you for taking part in our survey!