Epilium and Skin

YOUR FEEDBACK IS IMPORTANT TO US!

You are receiving the questionnaire today because you recently visit Epilium & Skin.
We want to provide you an even better experience and your feedback is important to us. The information you submit will help us to constantly improve our customer services, and provide a more efficient, effective and pertinent customer experience. The survey will take you only 4 minutes to compete.

If you have any questions, please contact our reception on 0207 486 5134 or at contact@epilium.co.uk.

Kind regards,

Epilium & Skin

What is your first name?

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* 1. What is your first name?

What is your last name?

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* 2. What is your last name?

How long have you been a customer of Epilium & Skin?

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* 3. How long have you been a customer of Epilium & Skin?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

How would you rate the quality of the service?

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* 4. How would you rate the quality of the service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Which of the following words would you use to describe our services? Select all that apply.

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* 5. Which of the following words would you use to describe our services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

How would you rate the quality of the facilities where your treatment was held?

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* 6. How would you rate the quality of the facilities where your treatment was held?

Excellent

Very good

Good

Fair

Poor

How interested are you in receiving electronic information about our service?

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* 7. How interested are you in receiving electronic information about our service?

Extremely interested

Very interested

Somewhat interested

Not very interested

Not at all interested

How friendly was the staff?

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* 8. How friendly was the staff?

Extremely friendly

Very friendly

Somewhat friendly

Not very friendly

Not at all friendly

Overall, how would you rate the quality of your customer service experience?

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* 9. Overall, how would you rate the quality of your customer service experience?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

How likely are you to use our service again in the future?

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* 10. How likely are you to use our service again in the future?

Extremely likely

Very likely

Somewhat likely

Not very likely

Not at all likely

How strongly do you recommend Epilium & Skin?

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* 11. How strongly do you recommend Epilium & Skin?

Extremely strongly

Very strongly

Somewhat strongly

Not very strongly

Not at all strongly

What do you like most about Epilium & Skin?

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* 12. What do you like most about Epilium & Skin?

What changes would Epilium & Skin have to make for you to give it a higher rating?

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* 1. What is your first name?

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* 2. What is your last name?

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* 3. How long have you been a customer of Epilium & Skin?

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* 4. How would you rate the quality of the service?

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* 5. Which of the following words would you use to describe our services? Select all that apply.

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* 6. How would you rate the quality of the facilities where your treatment was held?

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* 7. How interested are you in receiving electronic information about our service?

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* 8. How friendly was the staff?

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* 9. Overall, how would you rate the quality of your customer service experience?

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* 10. How likely are you to use our service again in the future?

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* 11. How strongly do you recommend Epilium & Skin?

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* 12. What do you like most about Epilium & Skin?

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* 13. What changes would Epilium & Skin have to make for you to give it a higher rating?