Contact - Common Questions tool

Dear colleague or parent,

This survey aims to gather your feedback on Contact's new "Common Questions tool", a new feature on our website which helps parents of disabled children find answers to some of the most frequently asked questions we get on our helpline. The survey is anonymous and will take about 5 minutes to complete.

This survey is about the "Common Questions tool" on education. It can be found at https://contact.org.uk/advice-and-support/education-learning/common-questions-tool/ .

Many thanks for your feedback, it will help us to improve our online support to families.

Question Title

* 1. Are you answering this survey as a:

Parent of a child with a disability or additional need

Professional

If you are answering as a professional, please tell us your job title or place of work:

Question Title

* 2. Please tell us which device you used to access the Common Questions tool.

Mobile phone

Tablet

Desktop (laptop or computer)

Question Title

* 3. Please rate the online Common Questions tool on the following aspects:

	Very good	Good	Neither good nor poor	Poor	Very poor	Don't know / not applicable
Attractiveness of design / appearance	Attractiveness of design / appearance Very good	Attractiveness of design / appearance Good	Attractiveness of design / appearance Neither good nor poor	Attractiveness of design / appearance Poor	Attractiveness of design / appearance Very poor	Attractiveness of design / appearance Don't know / not applicable
Ease of finding information / services	Ease of finding information / services Very good	Ease of finding information / services Good	Ease of finding information / services Neither good nor poor	Ease of finding information / services Poor	Ease of finding information / services Very poor	Ease of finding information / services Don't know / not applicable
Information that was clear and easy to understand	Information that was clear and easy to understand Very good	Information that was clear and easy to understand Good	Information that was clear and easy to understand Neither good nor poor	Information that was clear and easy to understand Poor	Information that was clear and easy to understand Very poor	Information that was clear and easy to understand Don't know / not applicable
Ease of use on mobile devices (phone or tablet)	Ease of use on mobile devices (phone or tablet) Very good	Ease of use on mobile devices (phone or tablet) Good	Ease of use on mobile devices (phone or tablet) Neither good nor poor	Ease of use on mobile devices (phone or tablet) Poor	Ease of use on mobile devices (phone or tablet) Very poor	Ease of use on mobile devices (phone or tablet) Don't know / not applicable

Additional comments:

Question Title

* 4. Did you find what you were looking for?

Yes

Additional comments:

Question Title

* 5. Was anything missing from the information provided?

Question Title

* 6. Based on your experience, are any common questions missing from the Common Questions tool?

Thanks very much for your feedback! Please click "Done" below to submit your responses and exit the survey.