CONNECTED CONSULTATIONS

Test your knowledge

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* 1. Can a parent's mindset before a consultation affect their interaction with you?

Yes

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* 2. The mind works by association - making automatic connections when we encounter something new to help us make sense of it. But these associations are not always well-grounded.

True

False

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* 3. Psychological studies show that ................ has a large influence on people's behavior and that where a mental journey begins can significantly shape someone's reactions.
Tick the missing word

Context

Believes

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* 4. Parents need to feel more in control of what is happening to their child. How can you help them feel more positive about the process?
Tick all that apply

Provide a moment of calm at the beginning of the consultation

Counter any unhelpful associations

Use priming to set a positive and constructive frame of mind

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* 5. Factoring in both what and how patients and parents think can help improve the experience for both parties.

True

False

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* 6. How can you manage any frustrations parents might have as a result of their journey so far?
Tick all that apply

Explain that checking through the referral letter and medical history allows you to identify important details that could influence possible treatment options

Jump straight to treatment options, without asking them to go through their child's medical history

Frame a question to encourage the parent to answer in a specific way

Show you are familiar with the solution they've identified, by adding information to it

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* 7. Referring to prescribing guidelines, to show that a particular treatment is the most effective and efficient, can trigger negative associations for parents; they hear inflexible bureaucracy or that their child will be receiving a standard treatment, not the optimal one.

True

False

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* 8. Why can it be useful to use social proof?
Tick all that apply

We pay a lot of attention to what the people around us do

It makes a particular option feel much more appealing to us

Mentioning that something is often prescribed can be reassuring

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* 9. What are the benefits of active listening - hearing what someone says with thoughtful attention, listening to understand what is being said and why, not to respond?
Tick all that apply

To truly listen, without jumping away from what someone is saying, and thinking about solutions and next steps

To build trust and rapport with the patient or parents during a consultation

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* 10. The role of the parent is crucial in carrying out your recommendations for their child. What can you do to maximise the likelihood that they will follow your advice when they get their child home?
Tick all that apply

Manage expectations: explain that the first consultation and initial recommendations are only the first step in the treatment process

Reassure them of the effectiveness of the particular treatment you're recommending for other children with similar problems

Frame the time it should take to see an improvement

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* 11. Is more information always better?

Yes. Parents want and need as much information as possible to help understand what's happening with their child

No. There is a limit to what people can take in when something is new and unfamiliar

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* 12. A lot of parental anxiety stems from not being able to control what's happening to them and their child.

True

False

Question Title

* 1. Can a parent's mindset before a consultation affect their interaction with you?

Question Title

* 2. The mind works by association - making automatic connections when we encounter something new to help us make sense of it. But these associations are not always well-grounded.

Question Title

* 3. Psychological studies show that ................ has a large influence on people's behavior and that where a mental journey begins can significantly shape someone's reactions. Tick the missing word

Question Title

* 4. Parents need to feel more in control of what is happening to their child. How can you help them feel more positive about the process?Tick all that apply

Question Title

* 5. Factoring in both what and how patients and parents think can help improve the experience for both parties.

Question Title

* 6. How can you manage any frustrations parents might have as a result of their journey so far?Tick all that apply

Question Title

* 7. Referring to prescribing guidelines, to show that a particular treatment is the most effective and efficient, can trigger negative associations for parents; they hear inflexible bureaucracy or that their child will be receiving a standard treatment, not the optimal one.

Question Title

* 8. Why can it be useful to use social proof?Tick all that apply

Question Title

* 9. What are the benefits of active listening - hearing what someone says with thoughtful attention, listening to understand what is being said and why, not to respond?Tick all that apply

Question Title

* 10. The role of the parent is crucial in carrying out your recommendations for their child. What can you do to maximise the likelihood that they will follow your advice when they get their child home? Tick all that apply

Question Title

* 11. Is more information always better?

Question Title

* 12. A lot of parental anxiety stems from not being able to control what's happening to them and their child.

* 3. Psychological studies show that ................ has a large influence on people's behavior and that where a mental journey begins can significantly shape someone's reactions.
Tick the missing word

* 4. Parents need to feel more in control of what is happening to their child. How can you help them feel more positive about the process?
Tick all that apply

* 6. How can you manage any frustrations parents might have as a result of their journey so far?
Tick all that apply

* 8. Why can it be useful to use social proof?
Tick all that apply

* 9. What are the benefits of active listening - hearing what someone says with thoughtful attention, listening to understand what is being said and why, not to respond?
Tick all that apply

* 10. The role of the parent is crucial in carrying out your recommendations for their child. What can you do to maximise the likelihood that they will follow your advice when they get their child home?
Tick all that apply