Introduction

Dear Customer,

At RTA, our mission is to provide our customers “safe, reliable, clean and courteous public transportation”.

To help us deliver enhanced quality service, we need to hear from you by completing this survey.

In addition to RTA, a number of transit agencies across the Country will be administering the same questionnaire to their customers. Survey results will provide RTA an opportunity to gauge our performance against our previous customer ratings as well as against those received from like-sized transit companies.

All personal information and responses will remain confidential and will not be used for any other purpose.

We value your opinion, so please take a few minutes to complete this survey.

Thank you for your time, and thank you for riding RTA.

T