We value all our tenants and your views are important to us.  We want to better understand your experience with Chorus Homes as your landlord. Please complete this short survey by Friday 20 December 2019. 

You could be in for a chance to win:

1st Prize: £500!
2nd Prize: £250!
3rd Prize: £100!

Thank you.

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* 1. Would you like to enter the prize draw?

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* 2. Personal Details
‭(‬You do not have to provide your personal details‭.  ‬If you do‭, ‬it may help us to assist you with any specific responses within the survey‭.  We will need your email address to contact you if you are entering the prize draw‭) ‬

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* 3. To what extent do you agree that staff are friendly and approachable?

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* 4. To what extent do you feel you are kept‭ informed by Chorus Homes about our housing‭ service‭?‬

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* 5. How satisfied are you with the overall service provided?

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* 6. How satisfied are you with the overall quality of your home?

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* 7. How satisfied are you with your neighbourhood as a place to live?

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* 8. How satisfied are you with your rent and service charges?

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* 9. How satisfied are you with the way we deal with anti-social behaviour?

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* 10. How satisfied are you with our repairs service?

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* 11. How satisfied are you that we listen to your views and act on them?

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* 12. If it applies to you, how satisfied are you with our communal gardening service?

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* 13. If it applies to you, how satisfied are you with our communal cleaning service?

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* 14. Have you used our website recently?

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* 15. If you have used our website recently, how satisfied were you with its ease of use?

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* 16. How likely would you be to use on-line‭ services‭?‬

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* 17. ‭ ‬On a scale of 1-10‭ (‬where 1‭ ‬is very unlikely‭ and 10‭ ‬is very likely‭), ‬how likely is it that you‭ would recommend Chorus Homes to your‭ family and friends‭?‬

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* 18. ‭ ‬If you were writing a review of Chorus‭ ‬ Homes‭, ‬what would it say‭?‬

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* 19. Please give us a star rating from 1‭ - ‬10‭ ‬ ‭ (‬where 1‭ ‬is poor and 10‭ ‬is excellent‭)?‬

Chorus Homes will keep you updated by providing information that is relevant to your tenancy (for further information, please refer to our Privacy Notice at www.chorushomesgroup.co.uk). In addition to these communications, we would also like to occasionally send you marketing information on other products and services we offer, and which we think will be of interest to you. In return for your permission, we promise to treat your contact details with care, and to never pass them on to other companies outside of our group.

(Please note, you can change your mind on your marketing preferences at any time by contacting our customer services team on 0345 266 9760 or email customerenquiry@chorushomesgroup.co.uk)

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* 20. Are you happy for Chorus Homes to keep you updated with marketing information‭? ‬

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