Thank you for agreeing to take part in this survey about our Charging Arrangements document 2020-21. In line with Yorkshire Water’s transparency goals, we aim to make our new connections charging document clearer and more transparent for users, and would like to understand your views to help us achieve this. Your feedback will inform a new and improved version of the Charging Arrangements document for 2020.

This survey is short, about 5-10 minutes, although you may wish to take some time to review our current charges document if you’re not familiar with it. A copy of this document is available on our website and can be viewed here.

You may wish to keep the document open in a separate browser, should you want to refer back to it at any point in the survey.

Please click ‘next’ to begin