Dear Patient

On behalf of all the staff in the Practice I would like to invite you to complete a short survey about your visit today and your thoughts on some possible future changes.

You are hopefully well aware that NHS Highland is seeking views on proposed changes to the location of some services in Caithness. In |Thurso this includes developing a new Care Hub which would be located at on the Dunbar Hospital site. The idea behind the Care Hub is to bring services together which will be easier to staff and provide a better environment for patients and staff. 

One possibility is to move staff and services currently provided at Riverbank to the Care Hub. We are already short of space and this is limiting the staff we can recruit and the services we will be able to provide in the future.

However, we also know that there are some concerns about the possibility of the practice moving. We hope this survey will help to further inform what the best plan is for the future. In making this decision the views of our patients and staff are very important. I would wish to assure you at this point no decision has been made. Thank you for your help.

Best wishes 

Catriona Naughton
Senior Practice Manager, Riverbank Medical Practice

Please complete the following questions by ticking the the appropriate boxes and adding comments if you wish.  Thank you.

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* 1. Why are you attending Riverbank Practice today? Is it to see a :

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* 2. How did you travel to Riverbank today?

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* 3. How did you travel from Riverbank today?

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* 4. Were you able find a car park place without any difficulty?

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* 5. Could you have come by bus or Caithness Rural Transport?

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* 6. Thinking about the last three months, approximately how often have you visited Riverbank Practice as a patient?

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* 7. Are you aware NHS Highland does not own the building and there is not enough space now never mind to support our aspiration to expand and improve services?

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* 8. Are you aware that there are difficulties recruiting to some staff including GPs?

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