Customer Feedback - Silsoe Odours

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* 1. Your details

Name

Job title

Organisation

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* 2. Please tell us your opinion of any Silsoe Odours services that your company has used

	Very good	Good	OK	Poor	Very Poor
Odour Sampling Surveys	Odour Sampling Surveys Very good	Odour Sampling Surveys Good	Odour Sampling Surveys OK	Odour Sampling Surveys Poor	Odour Sampling Surveys Very Poor
Sniff Surveys	Sniff Surveys Very good	Sniff Surveys Good	Sniff Surveys OK	Sniff Surveys Poor	Sniff Surveys Very Poor
Laboratory Testing	Laboratory Testing Very good	Laboratory Testing Good	Laboratory Testing OK	Laboratory Testing Poor	Laboratory Testing Very Poor
Dispersion Modelling	Dispersion Modelling Very good	Dispersion Modelling Good	Dispersion Modelling OK	Dispersion Modelling Poor	Dispersion Modelling Very Poor
Smoke Testing	Smoke Testing Very good	Smoke Testing Good	Smoke Testing OK	Smoke Testing Poor	Smoke Testing Very Poor
Odour Assessment Surveys for Planning	Odour Assessment Surveys for Planning Very good	Odour Assessment Surveys for Planning Good	Odour Assessment Surveys for Planning OK	Odour Assessment Surveys for Planning Poor	Odour Assessment Surveys for Planning Very Poor
Odour Sensitivity Testing	Odour Sensitivity Testing Very good	Odour Sensitivity Testing Good	Odour Sensitivity Testing OK	Odour Sensitivity Testing Poor	Odour Sensitivity Testing Very Poor
Odour Study Day	Odour Study Day Very good	Odour Study Day Good	Odour Study Day OK	Odour Study Day Poor	Odour Study Day Very Poor

Other (please specify)

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* 3. How would you rate our performance on each of the following?

	Very Good	Good	OK	Poor	Very Poor
Customer Service	Customer Service Very Good	Customer Service Good	Customer Service OK	Customer Service Poor	Customer Service Very Poor
Knowledge / Technical Expertise of Staff	Knowledge / Technical Expertise of Staff Very Good	Knowledge / Technical Expertise of Staff Good	Knowledge / Technical Expertise of Staff OK	Knowledge / Technical Expertise of Staff Poor	Knowledge / Technical Expertise of Staff Very Poor
Quality of Work Completed	Quality of Work Completed Very Good	Quality of Work Completed Good	Quality of Work Completed OK	Quality of Work Completed Poor	Quality of Work Completed Very Poor
Pricing	Pricing Very Good	Pricing Good	Pricing OK	Pricing Poor	Pricing Very Poor

Please tell us more about your answers

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* 4. Has your opinion of Silsoe Odours changed in the last 12 months?

No

Yes (please specify)

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* 5. What factors would affect your choice of odour service provider?

	Very important	Important	Neutral	Not very important	Not important at all
Cost	Cost Very important	Cost Important	Cost Neutral	Cost Not very important	Cost Not important at all
Service	Service Very important	Service Important	Service Neutral	Service Not very important	Service Not important at all
Technical expertise/capability	Technical expertise/capability Very important	Technical expertise/capability Important	Technical expertise/capability Neutral	Technical expertise/capability Not very important	Technical expertise/capability Not important at all
Service flexibility	Service flexibility Very important	Service flexibility Important	Service flexibility Neutral	Service flexibility Not very important	Service flexibility Not important at all
Location	Location Very important	Location Important	Location Neutral	Location Not very important	Location Not important at all
Recommendation	Recommendation Very important	Recommendation Important	Recommendation Neutral	Recommendation Not very important	Recommendation Not important at all

Other (please specify)

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* 6. Where would you look for suppliers of odour services, and/or for general industry information?

Online

Recommendations

Industry publications

Professional bodies

Exhibitions

Other (please specify)

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* 7. If you search for odour companies online, what search term(s) would you use?

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* 8. Please tell us if you have any other comments about your experience with Silsoe Odours

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* 9. Are you happy for us to use your comments for our marketing materials?

Yes

No