dadcheck®gold Customer Satisfaction Survey dadcheck®gold Customer Satisfaction Survey Question Title * 1. How long have you been a customer of dadcheck®gold? This is my first time using your service's Less than six months Six months to a year 1 - 2 years 3 or more years OK Question Title * 2. Which DNA testing service did you use or use most frequently? Avuncular Full-sibling Grandparentage Half-sibling Immigration Maternity Paternity Surrogacy OK Question Title * 3. Overall, how satisfied or dissatisfied are you with the dadcheck®gold service? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Please give reasoning for your answer below. OK Question Title * 4. How likely is it that you would recommend the dadcheck®gold service to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 5. Which of the following words would you use to describe our DNA testing service, dadcheck®gold? Select all that apply. Reliable High quality Good value for money Overpriced Unreliable Other (please specify) OK Question Title * 6. How do you rate dadcheck®gold on each of the following? Poor Satisfactory Good Excellent How was our response rate to your enquiry? How was our response rate to your enquiry? Poor How was our response rate to your enquiry? Satisfactory How was our response rate to your enquiry? Good How was our response rate to your enquiry? Excellent How was our response rate to your enquiry? How easy was it to register your case? How easy was it to register your case? Poor How easy was it to register your case? Satisfactory How easy was it to register your case? Good How easy was it to register your case? Excellent How easy was it to register your case? How did you find our customer service quality? How did you find our customer service quality? Poor How did you find our customer service quality? Satisfactory How did you find our customer service quality? Good How did you find our customer service quality? Excellent How did you find our customer service quality? How did you find our report clarity and quality? How did you find our report clarity and quality? Poor How did you find our report clarity and quality? Satisfactory How did you find our report clarity and quality? Good How did you find our report clarity and quality? Excellent How did you find our report clarity and quality? Any additional comments? OK Question Title * 7. Which sample collection service did you use? Local clinic/hospital dadcheck®gold organised registered sample collector Carried out the online test to become a registered sampler Were there any issues with your sample collection and if so, what were these issues? OK Question Title * 8. If you carried out the registered sampler online test, how did you find it? Very easy Easy Neither easy nor difficult Difficult Very difficult Do you have any positive or negative comments about your experience with the test? OK Question Title * 9. How likely are you to use our dadcheck®gold services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely This was a one time purchase OK Question Title * 10. If you have any further comments, please let us know in the comments box below. OK DONE