CTA members have raised the growing demand on (CT) operators from Non-Emergency Patient Transport Services (NEPTS).   
 
To gain a broader understanding of the situation, CTA wants to assess whether CT operators are receiving referrals that should be supported by NEPTS, or if individuals who are not eligible for NEPTS are being directed towards community transport and what level of engagement has happed before this started.

This will aid us to identify areas where communication can be improved between the local NEPTS and CT. 

We want to hear your experiences as they relate to referrals where the individual has said they have been signposted to you from NEPTS.  

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* 1. Organisation Name

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* 2. What Local Authority area do you operate in? 

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* 3. Have you received requests of support for transport to a hospital appointment?

  Yes No N/A
From Patients
From NEPTS
From Local Authority
From a Voluntary Sector organisation
From a health partner e.g. GP or hospital

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* 4. If Yes, can you share the number of requests you have received over the last 3 months. 
Please include the total number of people including any that you couldn't meet the needs for.

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* 5. What proportion were you able to fulfill?

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* 6. NEPTS provides transport to non-primary care NHS Services and requires the patient to meet one or more of the following criteria: 
  • They have a medical need e.g. they need to be closely monitored or need specialised equipment 
  • They have a cognitive or sensory impairment requiring the oversight of a member or a specialist or no-specialist patient transport staff 
  • They have a significant mobility need e.g. need to travel lying down or are wheelchair users 
  • They are travelling to or returning from in-centre haemodialysis 
  • A safeguarding concern has been raised, in relation to the patient travelling independently  
  • They have wider mobility or medical needs that have resulted in treatment or discharge being missed or severely delayed.

Considering the criteria above what proportion of the requests do you think may have been eligable for NEPTS?

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* 7. What type of transport services do you use to meet the requests?

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* 8. Are you being funded by NEPTS to undertake the journeys e.g. a formal contract?

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* 9. Were you contacted by the local NEPTS before you recieved any referrals or signposting to your service?

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* 10. What impact has receiving these referrals had on your organisation?

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* 11. Please share any further comments or views on the relationship between your organisation and Non-Emergency Patient Transport. 

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