CSS2017 Customer Satisfaction Survey - 2017 Question Title Thank you for taking our customer satisfaction questionnaire. It should only take a few minutes to complete. We appreciate your business and value your opinion and will take your input into consideration to improve products and services in the future. Question Title * 1. Contact Information (Optional) Name Company Question Title * 2. What is your role with Open Awards? Centre Contact Curriculum Contact Quality Assurance Contact Administration Contact Question Title * 3. How long have you been using Open Awards? Less than 18 months Less than 3 years More than 3 years Question Title * 4. Overall, how satisfied are you with our customer service? Very Satisfied Satisfied Not Satisfied Very Dissatisfied Question Title * 5. Please rate our customer service on the following attributes: Poor Good Very Good Excellent Responsiveness Responsiveness Poor Responsiveness Good Responsiveness Very Good Responsiveness Excellent Professionalism Professionalism Poor Professionalism Good Professionalism Very Good Professionalism Excellent Politeness Politeness Poor Politeness Good Politeness Very Good Politeness Excellent Question Title * 6. Overall, how satisfied are you with our qualification offer? Very Satisfied Satisfied Not Satisfied Very Dissatisfied Question Title * 7. Overall, how satisfied are you with the learner registration process? Very Satisfied Satisfied Not Satisfied Very Dissatisfied Question Title * 8. Overall, how satisfied are you with the recommendation for the award of credit process? Very Satisfied Satisfied Not Satisfied Very Dissatisfied Question Title * 9. Overall, how satisfied are you with the certification process? Very Satisfied Satisfied Not Satisfied Very Dissatisfied Question Title * 10. How often do you use the reports that are available to you? Always Frequently Rarely Never Question Title * 11. How do our system processes compare to other Awarding Bodies? Much simpler Simpler Similar More burdensome Question Title * 12. How does our pricing structure compare to other Awarding Bodies? Much simpler Simpler Similar More burdensome Question Title * 13. Do you feel you are getting value for money? Yes No If no, why not? Question Title * 14. Overall, how satisfied are you with our training offer? Very Satisfied Satisfied Not Satisfied Very Dissatisfied Question Title * 15. Please rate the following attributes of our website: Poor Good Very Good Excellent Ease of navigation Ease of navigation Poor Ease of navigation Good Ease of navigation Very Good Ease of navigation Excellent Accuracy of information Accuracy of information Poor Accuracy of information Good Accuracy of information Very Good Accuracy of information Excellent Quality of content Quality of content Poor Quality of content Good Quality of content Very Good Quality of content Excellent Layout/design Layout/design Poor Layout/design Good Layout/design Very Good Layout/design Excellent Question Title * 16. Compliments and comments may be used for marketing purposes. If appropriate may we quote your compliments/comments? Yes No Question Title * 17. Is there anything else you would like to tell us? Thank your for taking the time to complete the survey your feedback is important to us. Submit response >>