This survey will take approximately 5 minutes to complete, and all answers are anonymous.

Thank you for taking the time to complete this survey. 

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* 1. Where do you live?

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* 2. How did you come across the 24/7 mental health response line?

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* 3. Who did you call the 24/7 response line on behalf of?

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* 4. How many times have you called the 24/7 mental health response service in the past 6 months?

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* 5. When was the last time you called 24/7 mental health response service?

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* 6. How long did you wait in the queue before you spoke to a call handler?

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* 7. Was this wait acceptable to you?

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* 8. Have you been in contact with mental health services before?

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* 9. Are you a current AWP service user or carer?

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* 10. Was the person on the phone aware of your / your loved one's / the individual's treatment history?

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* 11. Were you given enough time to discuss your needs?

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* 12. Did you call the line for a mental health reason related to the COVID-19 pandemic?

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* 13. What support were you offered as a result of your call?

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* 14. To what extent were you satisfied with the outcome of the call?

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* 15. Were you involved as much as you wanted to be, in agreeing the care you received?

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* 16. Did you feel your contact with the 24/7 mental health response service supported the improvement of your mental health?

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* 17. Do you feel you were treated with respect and dignity by the call handlers?

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* 18. The cost of calls to the line prevent people from using the service (Calls are local rate)

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* 19. Did you have confidence and trust in the call handlers working on the 24/7 mental health response line?

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* 20. Overall

0 - I had a very negative experience 5 - My experience was neither positive or negative 10 - I had a very positive experience
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 21. Any other Comments?

0 of 21 answered
 

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