1. Vendor Performance 2016

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This study examines the service performance of UK Vendors in Security and Cloud & Infrastructure, as experienced by the Channel Partners who work with them week-in, week-out. All input will be treated as anonymous and strictly confidential.

We greatly value your honest professional feedback, so please be as forthcoming in your comments as you can and continue all the way to the end. As a thank you, each bona fide Channel Partner respondent will receive a top-quality abridged version of the resulting CRN Intelligence Vendor Insight Report 2016, absolutely free of charge.

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* 5. Product Quality: which of your Vendors has the best product/s? What makes you say so? And which Vendor's product/s - in your recent experience - have proved the worst? 

Please give a few lines of frank comment, below. (For example: 'Supertec's product range is top-class - reliable, well-designed products that are 18 months ahead of the competition and just what end-users need. Badsoft's products, on the other hand, are flakey, problematic and increasingly dated.')

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* 6. Channel Management: which of your Vendors has been the best at Channel Management over the past year, and in what ways? Which has been the worst?

Again, please provide a few lines of frank comment below. (For example: 'Paragon have been outstanding for channel management, with qualified and highly motivated people who help create and close opportunities. They really engage with us and with the customer. FourthRate are at the opposite end - rude, under skilled staff who don't return calls, are slow on bid pricing, show no flexibility and don't even seem to understand the channel.')

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* 7. Lead Generation: which Vendors have been giving you the most effective support in terms of Lead Generation? Once again, please give a line or two of comment below.

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* 8. Vendors A-G: how do you rate the MSP support tools/ programmes provided by the Vendors you deal with? Please grade each Vendor you currently deal with on this aspect of service.

  A - Excellent B - Very Good C - Fair to Middling D - Sub-standard
Apple
AVG
AWS
Barracuda
Brocade
Check Point
Cisco
Citrix
D-Link
Dell
EMC
F5
Forcepoint
Fujitsu

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* 9. Vendors H-M: how do you rate the MSP support tools/ programmes provided by the Vendors you deal with? Please grade each Vendor you currently deal with on this aspect of service (and none that you don't).

  A - Excellent B - Very Good C - Fair to Middling D - Sub-standard
Huawei
HDS
HP Enterprise
HP Inc
IBM
Intel Security
Juniper
Kaspersky
Lenovo
Logrhythm
Microsoft
Mimecast

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* 10. Vendors N-Z: how do you rate the MSP support tools/ programmes provided by the Vendors you deal with? Please grade each Vendor you currently deal with on this aspect of service.

  A - Excellent B - Very Good C - Fair to Middling D - Sub-standard
NetApp
Oracle
Pulse Secure
Pure Storage
Salesforce
Samsung
Solarwinds
Sophos
Symantec
Trend
Veeam
Veritas
VMware
Webroot

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* 11. Have you any comments, positive or negative, on your Vendors' MSP support tools and programmes?

If so, please use the box below. 

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* 12. Which Vendors have been most successful in helping you generate wrap-around service revenue? And what ways?

Please provide a couple of lines of comment, below.

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