This survey will take approximately 2 minutes to complete

The Scottish Courts and Tribunals Service (SCTS) are committed to improving the services it offers and would like to hear from court users, jury members and other interested parties about the way that SCTS reimburses expenses and makes payments. 

SCTS uses cheques to reimburse expenses and make other payments. In the case of expenses, a claim is made in person or by post and a cheque is posted out once the claim is processed. The cheque may take some time to reach the claimant.  

SCTS would like to hear your opinion on cheque payments and what you think about alternatives such as electronic bank transfers which offer a fast, secure service that some court users may prefer. 

Electronic transfers are currently used to pay witness expenses in Scotland and by the Northern Ireland and English court systems for reimbursing witness and juror expenses. 

The information you provide in this survey will help SCTS in positively supporting the court user experience

How did you hear about the questionnaire?

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* 1. How did you hear about the questionnaire?

Are you Male or Female?

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* 2. Are you Male or Female?

What is your age?

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* 3. What is your age?

What is your employment status?

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* 4. What is your employment status?

Have you ever received a cheque?

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* 5. Have you ever received a cheque?

Would cheques be your preferred method of receiving money?

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* 6. Would cheques be your preferred method of receiving money?

Do you have a bank account?

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* 7. Do you have a bank account?

Do you pay any bills by Direct Debit? 
i.e Gas, Electricity, Netflix, Sky TV

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* 8. Do you pay any bills by Direct Debit? 
i.e Gas, Electricity, Netflix, Sky TV

Have you ever received money by bank transfer?
i.e. wages, shop refund etc.

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* 9. Have you ever received money by bank transfer?
i.e. wages, shop refund etc.

Given the choice, would you opt to have your expenses paid directly into your bank account instead of receiving a cheque in the post?

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* 10. Given the choice, would you opt to have your expenses paid directly into your bank account instead of receiving a cheque in the post?

Do you have a Paypal account?

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* 11. Do you have a Paypal account?

Did you know that you can receive money via Paypal using only your mobile phone number or your email address?
this means you would not have to provide your bank account number and sort code

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* 12. Did you know that you can receive money via Paypal using only your mobile phone number or your email address?
this means you would not have to provide your bank account number and sort code

Given the choice, would you opt to have your expenses paid directly into your PayPal account instead of receiving a cheque in the post?
choose all relevant responses

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* 13. Given the choice, would you opt to have your expenses paid directly into your PayPal account instead of receiving a cheque in the post?
choose all relevant responses

Is there anything you would like to add?

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* 14. Is there anything you would like to add?

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