Copy of Rent & Service Charge Survey

Your Rent, Your Home

We would like to hear your views on the Rent and Services Charges that you pay. The current cost of living crisis is placing a lot of pressure on everyone and the services we provide, so your views will help us plan the year ahead and feed directly into decisions made by our Board.

For example last year our Board of Management listened to your feedback and lowered the increase to your Core Rent from the inflation rate of 10.1% to an average of 6.4% across our housing stock to help with affordability of rents.

So Have Your Say Today

And be in with a chance of winning a £100 shopping voucher of your choice ready for Christmas, by complete this survey and leave your contact details at the end of this survey.

Closing Date: 30 November 2023

Question Title

* 1. Do you think that your home and the services that we provide are value for money?

Yes

Other (please explain)

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* 2. How do you pay your rent?

I pay all rent myself

I claim benefits to help pay my rent

Other (please explain)

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* 3. Do you know what your rent pays for?

Yes

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* 4. We set rents based on inflation, the size of a property and people’s ability to pay by Local Authority area. Do you agree with the way we set rents?

Yes

If you answered no, please explain?

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* 5. Please indicate how you feel about a rent increase from the following statements

I am very concerned about the impact a rent increase would have on me

I would be prepared to pay a higher rent if I understood why this is needed and what the money is used for

I agree that a rent increase is needed to cover rising costs

Other (please specify)

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* 6. If you pay a service charge, do you know what services your service charge pays for?

Yes

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* 7. Do you feel your service charge is value for money?

Yes

If you answered Yes (please explain)

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* 8. If you marked other (please explain)

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* 9. The Welsh Government have recently announced that rent for your home can be increased up to a maximum of 6.7%. Can you tell us how you feel about this?

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* 10. To be in with a chance of winning a £100 shopping voucher of your choice, ready for Christmas, please leave your contact details below.
Closing date: 30 November 2023

Name

Address

ZIP/Postal Code

Email Address

Phone Number

Question Title

* 11. Would you be happy for us to contact you again once the rate of increase has been agreed for further views? (contact will be randomly selected)

Yes

Copy of Rent & Service Charge Survey

Your Rent, Your Home

Question Title

* 1. Do you think that your home and the services that we provide are value for money?

Question Title

* 2. How do you pay your rent?

Question Title

* 3. Do you know what your rent pays for?

Question Title

* 4. We set rents based on inflation, the size of a property and people’s ability to pay by Local Authority area. Do you agree with the way we set rents?

Question Title

* 5. Please indicate how you feel about a rent increase from the following statements

Question Title

* 6. If you pay a service charge, do you know what services your service charge pays for?

Question Title

* 7. Do you feel your service charge is value for money?

Question Title

* 8. If you marked other (please explain)

Question Title

* 9. The Welsh Government have recently announced that rent for your home can be increased up to a maximum of 6.7%. Can you tell us how you feel about this?

Question Title

* 10. To be in with a chance of winning a £100 shopping voucher of your choice, ready for Christmas, please leave your contact details below.Closing date: 30 November 2023

Question Title

* 11. Would you be happy for us to contact you again once the rate of increase has been agreed for further views? (contact will be randomly selected)

* 10. To be in with a chance of winning a £100 shopping voucher of your choice, ready for Christmas, please leave your contact details below.
Closing date: 30 November 2023