Exit Community Pharmacy Pressures Survey This survey is anonymous. It asks you only to identify which Primary Care Network (PCN) your pharmacy is based in. The survey does not capture and will not identify your pharmacy.Please complete this survey so that we can be aware of the issues that you are currently facing. We will use this information in our discussions with CCGs to highlight the pressures pharmacy teams are facing, including any pressures as a result of displaced patients. For your peace of mind and in order to capture open feedback, we repeat, that no pharmacy details will be captured or identified through this survey.Your feedback is really important – if CPWY is not aware of the issues that you are facing, we are not able to support getting these issues resolved. Your feedback will help make change happen.This survey can be completed as often as you wish to update us on changes or new issues and to keep us up-to-date as to the current issues. We encourage you to complete it regularly so that we have an up to date picture of reality for our contractors. Question Title * 1. Which PCN is your pharmacy in? Affinity Care PCN Armley PCN Batley and Birstall PCN BD4+ PCN Beeston PCN Bradford City 4 PCN Bradford City 5 PCN Bradford City 6 PCN Bradford North West PCN Bradford South PCN Bramley, Wortley & Middleton PCN Brigantes PCN Burmantofts, Harehills & Richmond Hill PCN Calder & Ryburn PCN Central Halifax PCN Central North Leeds PCN Chapeltown PCN Crossgates PCN Dewsbury and Thornhill PCN Five Lane Ends PCN Five Towns PCN Greenwood PCN Holt Park PCN Lower Valley PCN LS25/LS26 PCN LSMP and The Light PCN Middleton and Hunslet PCN Modality PCN Morley PCN North Bradford PCN North Halifax PCN Otley PCN Seacroft PCN Spen Health & Wellbeing PCN The Bingley Bubble PCN The Mast PCN The Valleys Health and Social Care PCN Three Centres PCN Tolson Care Partnership PCN Trinity Health Group PCN Upper Calder Valley PCN Viaducts Care PCN WACA PCN Wakefield Health Alliance Central PCN Wakefield Health Alliance North PCN Wakefield Health Alliance South PCN West Leeds PCN West Wakefield PCN Wetherby PCN Woodsley PCN Yeadon PCN York Road PCN Question Title * 2. Which issues are you facing at the moment? (Please tick as many as you are experiencing) Pharmacy Staff - Staff unable to work due to COVID-19 (e.g. required to self-isolate) Pharmacy Staff - Availability of locum / relief pharmacist Prescription Issues - Surgery communication with patients is suggesting that a ‘prescription is sent to the pharmacy’ when it actually has not yet been signed off by a prescriber Prescription Issues - Surgery message to patients is suggesting ‘prescription is ready’ when in fact it has just been sent to the spine and will need some time for the pharmacy to get it ready Prescription Issues - Experiencing delays in surgeries signing off regular repeat requests i.e. taking more than 48 hours Prescription Issues - Experiencing delays in surgeries signing off changes to prescriptions or acute items Prescription Issues - Surgery staff telling patients to ask the pharmacy for a ‘loan’ of repeat medication because they can’t / won’t issue repeat prescription urgently Prescription Issues - Increase in calls from patients asking if prescriptions are ready Prescription Issues - Some items are regularly missed from repeat requests that then needs pharmacy staff time to resolve for patients Prescription Issues - Increased requests for home deliveries that have been instigated by GP practices Prescription Issues - Increase in requests for Multi-compartment Compliance Aids (MCA / MDA / dosette) (provide more details in Question 3 and/or 4 including if request from home care or GP practice) Access - Increase in number of patients seeking pharmacy help because they report that they cannot access their surgery (physically, online or by telephone) Access - Increase in informal referrals from surgeries (not CPCS) for us to assess patients and then report to the surgery e.g. ti assess a rash or check for an ear infection Access - Increase in informal referrals from surgeries (not CPCS) for us to see patients with minor illnesses but not explaining to them that they would need to buy OTC remedies if needed Access - Patients are being sent to pharmacy by GP practice for screening checks e.g. blood pressure checks Communication - Difficulty or long delays in getting through to GP practice to discuss a clinical query (provide more details in Question 3 and/or 4) Communication - Difficulty or long delays in getting through to GP practice to discuss a prescription request / issue (provide more details in Question 3 and/or 4) COVID-19 - Patients attending with COVID-19 symptoms COVID-19 - Patients attending whilst awaiting PCR test results or from a household with a confirmed COVID-19 case COVID-19 - Reduced patient compliance with masks and social distancing Stock Issues - Quota restrictions Stock Issues - Frequent out of stock items Stock Issues - Orders arriving incomplete Stock Issues - Missed deliveries from suppliers Other (please provide details) Additional information / real life examples that outline in more detail the impact on patients and the pharmacy service that you provide. Question Title * 3. How has this impacted on patients? Please provide real life examples (please do not include any patient identifiable information such as names, DoB, initials etc). Question Title * 4. How has this impacted on your pharmacy? Thank you for taking the time to complete this survey.If you wish to raise specific issues that you would like a response from, please email info@cpwy.org Done
